A&e Administration Team Leader

6 months ago

AshtonUnderLyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

SECTION 1 - MAIN RESPONSIBILITIES To support the Receptionists/Clerks in ensuring all operational processes are adhered to in accordance with Trust policies and Standard Operating Procedures. To provide advice, guidance and support to the Receptionists/Clerks on day to day issues that may arise within the service. Provide day to day coordination of staff including allocation of work. With the support of the A&E Admin Supervisor, plan and circulate the weekly / monthly rota for all Receptionists/Clerks to ensure there is adequate staffing on a daily basis.

To have an awareness of communication difficulties i.e. language, hearing and sight impaired service users and to be able to communicate sensitively and effectively. To have the ability to handle occasional aggressive patients. To communicate effectively and maintain good relationships with service users / patients, medical professionals and other departments across the health and social care setting and other outside agencies.

Responsibility for Service User / Patient Care To ensure service users are given appropriate information and direction in relation to the services provided. To ensure service users are greeted and dealt with in a courteous and professional manner. To identify and take action on any problems, bringing them to the attention of the A&E Admin Supervisor, where these issues cannot be dealt with at A&E Admin Team Leader level. Planning and Organising With support from the A&E Admin Supervisor, ensure that A&E & Same Day Emergency Care areas are adequately resourced in terms of staffing levels to maintain a 7-day week service, ensuring that all shifts are fully covered.

Organise and plan own day to day workload or activities as well as the workload or activities for the Receptionists / Clerks in order to meet the demands of the service. Management of own workload as delegated by A&E Supervisor/Assistant Directorate Manager. To provide mentoring and training for all new and current staff in relation to systems and processes. To assist with the planning and organising of mandatory training for all staff within the required timeframes.

To use the appropriate systems to manage patient attendances and appointments. To assist with data collection and audit as requested by the A&E Admin Supervisor/Assistant Directorate Manager. To oversee the inputting of data and ensure adherence is given by Receptionists / Clerks. To promote and monitor the quality of work within the service in order to provide an optimum service.

Due to the nature of the work, the post holder must be able to prioritise, as frequent interruptions can be expected from the public and professionals. The post holder is expected to use their initiative to a significant level and work without direct supervision. Responsibilities for Physical and / or Financial Resources Ensure safe and efficient use of equipment, resources and consumables at all times. Responsible for ordering stock items (stationary) for the A&E Admin department.

Responsibility for Policy and Service Development and Implementation To contribute to the review and development of policies as appropriate to the service. To identify areas that could be enhanced to support service development. Highlight and implement changes to working practice which would improve the day to day operational functions within A&E / Same Day Emergency Care Adhere to Policies and Procedures. Responsibilities for Human Resources and Leadership To ensure staff are aware and adhere to all Trust policies and procedures.

To contribute to the recruitment and selection process of Clerks according to Trust procedures. Responsible for the supervision of staff incorporating 1:1s and authorising annual leave. To participate in appraisal process with the A&E Admin Supervisor. Using your knowledge and skills, provide support and guidance to staff as required.

Take and transcribe minutes of meetings as required. Research, Development and Audit To provide assistance as requested by the A&E Admin Supervisor to complete internal clerical audits.

  • A&e Administration Team Leader

    6 months ago

    Ashton-Under-Lyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    A&E Administration Team Leader - Band 3 - 37.5 hours **PREVIOUS APPLICANTS NEED NOT APPLY** As an A&E Administration Team Leader with supervisory and administration experience, you will demonstrate strong leadership skills to a team of A&E Receptionists and Same Day Emergency Care Clerks within the Emergency Department. You and your team will provide a...

  • E-rostering Support

    6 months ago

    Ashton-Under-Lyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    e-Rostering Support & Maintenance Officer - 18.75 hours per week - fixed 12 months An exciting opportunity to join the E-rostering team. The e-rostering team are currently moving another 1000 more staff onto Healthroster to complete the Trust vision of having all staff on E-rostering. This is a 12 month post to cover maternity leave. To provide first line...

  • Meetings and Events Operations Team Leader

    7 months ago

    Ashton-Under-Lyne, United Kingdom Village Hotels - Ashton - M&E Full time

    Meetings and Events Operations Team Leader Know how to party? Then we want you! Village Hotel Clubs are well known for hosting the best parties in town; from birthday bashes and weddings to sell out tribute nights. Village Hotel Club is where it’s at. Our Meetings and Events Team Leaders are responsible for making sure that everything goes off without a...

  • A&e Receptionist

    6 months ago

    Ashton-Under-Lyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    A&E Receptionist - Band 2 30 hours permanent. ** previous applicants need not apply** We are currently looking for an enthusiastic individual to join our A&E reception team. Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and have a positive approach to customer...

  • A&e Receptionist

    6 months ago

    Ashton-Under-Lyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    Receive patients, their relatives/carers and all visitors to the A&E department in a welcoming manner Register all patients onto the Lorenzo/EMIS system. Updating all personal details as necessary and access for patient hospital numbers & case notes. Where possible, obtain the information by liaising with the patient directly, clearly recording instances...

  • Production Team Leader

    7 days ago

    Ashton-under-Lyne, United Kingdom FDR Full time

    Team Leader - Manufacturing - Ashton Under LyneHours: Full time, permanentSalary - CompetitiveAn opportunity to join a highly successful manufacturing Company running your own Production Department while working alongside the team within a busy light manufacturing environment.Responsibilities:Leading, motivating and overseeing a team of production...

  • A&e Receptionist

    6 months ago

    Ashton-Under-Lyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    A&E Receptionist - Band 2 - 37.5 hours permanent. We are currently looking for an enthusiastic individual to join our A&E reception team. Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and have a positive approach to customer care. The role will involve providing...

  • Production Team Leader

    3 weeks ago

    Ashton-under-Lyne, United Kingdom FDR Full time

    Team Leader - Manufacturing - Ashton Under Lyne Hours: Full time, permanent Salary - Competitive An opportunity to join a highly successful manufacturing Company running your own Production Department while working alongside the team within a busy light manufacturing environment. Responsibilities: Leading, motivating and overseeing a team of production...

  • Production Team Leader

    4 weeks ago

    Ashton-under-Lyne, United Kingdom CV-Library Full time

    Team Leader - Manufacturing - Ashton Under Lyne Hours: Full time, permanent Salary - Competitive An opportunity to join a highly successful manufacturing Company running your own Production Department while working alongside the team within a busy light manufacturing environment. Responsibilities: Leading, motivating and overseeing a team of production...

  • A&e Receptionist

    7 months ago

    Ashton-Under-Lyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    **1.1 Clerical Duties**: Receive patients, their relatives/carers and all visitors to the A&E department in a welcoming manner Register all patients onto the Lorenzo/EMIS system. Updating all personal details as necessary and access for patient hospital numbers & case notes. Where possible, obtain the information by liaising with the patient directly,...

  • Team Leader

    3 weeks ago

    Ashton-under-Lyne, United Kingdom Creative Support Full time

    We require an experienced team leader to join our team and help develop and coordinate supported living services across Tameside.You will be responsible for managing a team of staff, ensuring the provision of person centred support to enable customers to maintain their independence, experience improved wellbeing and enjoy opportunities for personal...

  • Team Leader

    3 weeks ago

    Ashton-under-Lyne, United Kingdom Creative Support Full time

    We require an experienced team leader to join our team and help develop and coordinate supported living services across Tameside.You will be responsible for managing a team of staff, ensuring the provision of person centred support to enable customers to maintain their independence, experience improved wellbeing and enjoy opportunities for personal...

  • Team Administrator

    7 months ago

    Ashton-Under-Lyne, United Kingdom Pennine Care NHS Foundation Trust Full time

    Tameside and Glossop Early Attachment Service Team Administrator - Band 4 0.4wte (15 hours) Could you be the 'Rare Jewel' that we are looking for?! An exciting opportunity has arisen to work within the nationally recognised Tameside and Glossop Early Attachment Service, one of the ten specialist Parent-Infant Mental Health (PIMH) services that sit within...

  • Team Administrator

    7 months ago

    Ashton-Under-Lyne, United Kingdom Pennine Care NHS Foundation Trust Full time

    Tameside and Glossop Early Attachment Service Team Administrator - Band 4 - 0.6 wte (22.5 hours) An exciting opportunity has arisen to work within the nationally recognised Tameside and Glossop Early Attachment Service, one of the ten specialist Parent-Infant Mental Health (PIMH) services that sit within Greater Manchester's Perinatal and Parent Infant...

  • Apprentice Business Administration

    7 months ago

    Ashton-Under-Lyne, United Kingdom Oldham College Full time

    Business Administration Apprentice at Yates Ardern Limited The role relates to business administration. The role will require dealing with telephone calls and preparing documents This will be a general administration role with diverse tasks but is vital and integral to the smooth running of this very busy law firm. The role relates to business...

  • Team Leader

    2 months ago

    Ashton-Under-Lyne, United Kingdom Creative Support Full time

    Creative Support are looking for an energetic and enthusiastic individual to manage our team of support staff at our Supported Accommodation service in Tameside. We require someone with a good understanding and experience in the field of mental health.As a Team Leader you will received guidance and support from the registered service manager to help maintain...

  • Outpatients Reception Team Leader

    1 month ago

    Ashton-under-Lyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    Job summary Outpatients Reception Team Leader Band 3, 36 hours per week 12-month fixed term contract until 3rd November 2025. The hours for this post will be Monday to Friday and to inc. bank holidays and weekends as required. Rota cover is required between 8am and The successful candidate must be able to support the flexibility of the rota...

  • Team Leader

    5 months ago

    Ashton-under-Lyne, United Kingdom Creative Support Full time

    Creative Support are looking for an energetic and enthusiastic individual to manage our team of support staff at our Supported Accommodation service in Tameside. We require someone with a good understanding and experience in the field of mental health. As a Team Leader you will received guidance and support from the registered service manager to help...

  • Team Leader

    6 months ago

    Ashton-Under-Lyne, United Kingdom Career Makers Recruitment Ltd Full time

    **Career-makers Recruitment** are looking for a **"Team leader" **for our client in OL6, Ashton area. **Job Purpose** To lead a manufacturing line of up to 20 employees, ensuring the day to day running of production ensuring all aspects of Health and Safety are adhered to, product quality is maintained to expected targets and that production plans are...

  • Team Administrator

    7 months ago

    Ashton-Under-Lyne, United Kingdom Pennine Care NHS FT Full time

    Send faxes asrequired. Attend to photocopying. Provide administrative oversight of the Service referrals and activity Coordinate a daily referral record of all referrals into service and monitorresponse times Plan and schedule activity for the service on a day-to-day basis. Linking of reports with case notes where applicable Ensure correspondence is uploaded...