A&e Receptionist

A&E Receptionist - Band 2 - 37.5 hours permanent.

We are currently looking for an enthusiastic individual to join our A&E reception team. Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and have a positive approach to customer care. The role will involve providing reception support to the clinical team within the A&E Department. In addition it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team. Flexibility is required as part of the role as the service works 24 hours a day, 7 days a week therefore you will be required to work shift patterns that incorporate days, evenings and nights.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
Safety

Care

Respect

Communication

Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Receive patients, their relatives/carers and all visitors to the A&E department in a welcoming manner

Register all patients onto the Lorenzo/EMIS system. Updating all personal details as necessary and access for patient hospital numbers & case notes. Where possible, obtain the information by liaising with the patient directly, clearly recording instances when information cannot be obtained.

Liaise with personnel from North West Ambulance Service (NWAS) or appropriate external agencies to obtain patient information as and when required, ensuring confidentiality is maintained at all times.

Co-ordinate the arrangement of follow-up appointments for A&E Clinics and face to face and virtual Fracture clinics.

Ensure that referrals are promptly processed/forwarded to the booking office for outpatient follow up appointments as instructed by clinical staff.

Inform a senior member of staff about any serious injury or condition of any patient attending A&E e.g. cancer patient, potential cardiac patients or amputations

Deal with telephone enquiries promptly and efficiently

Retrieve all the missing A&E cards not scanned and search for them

Ensure all A&E cards are obtained prior to attending follow up clinics and ensure any missing data is found

Ensure the A&E printers/scanners are in working order and liaise with IT/Cannon should any problems arise

Send GP Letters electronically.

Make any corrections to the patient episode on the Lorenzo system

Ensure that A&E cards are obtained prior to follow-up clinics, and ensure missing A&E cards and x-rays are located.

Arrange follow up appointments and prepare notes for these appointments as needed.

Undertake scanning/filing of the A&E notes and others documentation onto the system

Complete & finalise the A&E Clinics finding any notes.

Photocopy relevant A&E card and send to clinics as required

Fax documentation to GP Surgeries, wards and departments and other members of the multi-disciplinary team as required by the medical/nursing team, ensuring adherence to the Caldicott Guidelines.

Be flexible where possible 24/7 if a Major Incident is declared or to cover sickness and Annual leave.

Receive and escort relatives of the seriously ill or injured to the relatives room and provide refreshment as required

Escort relatives/friends of deceased patients to the relative’s room with compassion. Provide refreshments if needed and inform nursing staff where relatives

Act as Trust resource to admit/discharge/transfer Emergency (non A&E patients) to the wards in liaison with Senior Nursing Staff/Bed Management Team.

Using Lorenzo to admit A&E patients to the wards, in addition to admitting and discharging patients from Urgent Care as and when required.

Scan patient notes ready for admission to ward.

Record and notify bereavement office of any deaths in the department and fax the relevant documentation to them

Book 999 and urgent transfers to other hospitals and prepare relevant documentation

Arrange Ambulance transport for patients being discharged

Outcome the patient episode on the Lorenzo system.

Ensure data entry is of a high accuracy standard, ensuring the IM&T Department can produce quality