A&e Administration Team Leader

6 months ago

AshtonUnderLyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

A&E Administration Team Leader - Band 3 - 37.5 hours

**PREVIOUS APPLICANTS NEED NOT APPLY**

As an A&E Administration Team Leader with supervisory and administration experience, you will demonstrate strong leadership skills to a team of A&E Receptionists and Same Day Emergency Care Clerks within the Emergency Department.

You and your team will provide a comprehensive administrative service for the A&E Department and within the Same Day Emergency Care units.

This will include ensuring safe staffing levels, compliance with Trust key performance indicators and supporting HR processes including return to work meetings and documentation, delivery of supervision to staff, support to deliver annual appraisals as well as recruitment to the team. You will be responsible for ensuring efficient, effective and high-quality administration functions within the service.

You will undertake support and training of Receptionists and Clerks within the service in order to ensure that systems are efficient and effective and data quality is maintained.

A flexible approach is essential, as is your ability to become a key contributor to the administrative team whilst using your initiative and adapting well to change.

**Interview date**: 22nd July

To be the first point of contact for service users / relatives making an initial enquiry into A&E regarding attendance.

You will be the designated person responsible for the A&E / Same Day Emergency Care clerical team staff training and rota management.

You will provide a range of clerical support to the A&E Admin Supervisor / Assistant Directorate Manager / Bed Managers.

Undertake duties delegated by management and work without supervision.

With the support of the A&E Admin Supervisor, you will plan and circulate the weekly / monthly rota for all Receptionists/Clerks to ensure there is adequate staffing on a daily basis.

The post holder will be undertaking tasks requiring strict confidentiality which may include personal sensitive information.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
Safety

Care

Respect

Communication

Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

SECTION 1 - MAIN RESPONSIBILITIES

To support the Receptionists/Clerks in ensuring all operational processes are adhered to in accordance with Trust policies and Standard Operating Procedures.

To provide advice, guidance and support to the Receptionists/Clerks on day to day issues that may arise within the service.

Provide day to day coordination of staff including allocation of work.

With the support of the A&E Admin Supervisor, plan and circulate the weekly / monthly rota for all Receptionists/Clerks to ensure there is adequate staffing on a daily basis.

To deal directly with routine queries as a “first point of contact” for members of the public and agencies contacting A&E.

To provide appropriate information and advice to members of the public and other agencies in order to help resolve their queries.

To have knowledge of and be able to train staff in the systems and processes that are relevant to the job role.

To undertake other tasks as required by the line manager, which are commensurate to the band of the role.

SECTION 2 - KNOWLEDGE AND SKILLS

Communication

To communicate verbally and non-verbally to deal with enquiries from service users / relatives, members of the public and other professionals both inside and outside of the organisation.

To have an awareness of communication difficulties i.e. language, hearing and sight impaired service users and to be able to communicate sensitively and effectively.

To have the ability to handle occasional aggressive patients.

To communicate effectively and maintain good relationships with service users / patients, medical professionals and other departments across the health and social care setting and other outside agencies.

Responsibility for Service User / Patient Care

To ensure service users are given appropriate information and direction in relation to the services provided.

To ensure service users are greeted and dealt with in a courteous and professi

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