Disruption Investigation Officer

3 days ago


Luton Airport, United Kingdom easyJet Full time

**COMPANY**

When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 250 aircraft flying over 700 routes to more than 30 countries, we’re the UK’s largest airline, the fourth largest in Europe and the tenth largest in the world. Flying over 70 million passengers a year, we employ over 10,000 people. Its big-scale stuff and we’re still growing.

**JOB PURPOSE**
- Responsible for supporting the management, coordination and processing of Disruption information to enable legal claims to be successfully challenged
- Reporting through to the legal claims team leader, the DIO will analyse disruption events & ensure quality evidence is obtained & retained

**JOB ACCOUNTABILITIES**
- Review disruption events & decide on level of disruption information to be evidenced
- Liaise with easyJet internal teams to gather supporting disruption information, to include
- The root cause of the disruption
- The measures taken
- The customer welfare provided
- Proficiently interrogate various aviation systems and deduce an interrelationship between these systems to create a lucid and coherent picture of matters affecting the Airlines operation in times of disruption and that is affecting the efforts the airline took to recover their flight program from that disruption.
- To provide all necessary documentation to support easyJet’s external and internal legal representative including forwarding evidence packs and creating trial bundles
- Actively support the overriding responsibility to ensure that easyJet delivers the highest possible service levels for its passengers. Ensure that there is a high degree of professionalism is customer correspondence and that all customers are treated with courtesy and respect.
- Provide support to legal team in regards to upcoming court proceedings
- Maintain disruption evidence information matrix, continuously improving based on feedback
- Maintaining the disruption evidence information database, ensuring evidence packs are accessible
- Represent the airline as an expert witness, supporting our barristers and advocates in courts across Europe

**Requirements of the Role**

**KEY SKILLS REQUIRED**
- Previous experience in a fast paced environment, preferably within the aviation sector
- Knowledge of the legal and regulatory requirements on aviation operators
- High attention to detail
- Organised & structured
- Strong relationship building skills with the ability to influence and negotiate
- Ability to efficiently deal with large volumes of work
- Numerate/ comfortable working with data
- Experience in the use of Microsoft Office, including Excel & PowerPoint.
- Additional European languages highly regarded

**BENEFITS**
- Competitive base salary
- Up to 20% bonus
- 25 days holiday
- BAYE, SAYE & Performance share schemes
- 5% pension
- Life Assurance
- Flexible benefits package
- Excellent staff travel benefits

**LOCATION & HOURS OF WORK**

This full time role will be based in Luton and will be 40 hours per week.

LI-JR1 #LI-HYBRID



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