Appointments Clerk

5 months ago

Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

Are you an experienced individual who is able to demonstrate excellent communication, operational and interpersonal skills?

If so, this could be the perfect role for you

A patient-centred approach is a must for our teams who are proud of providing a courteous and friendly reception service to our patients as well as being well-equipped to process complex scan requests accurately and efficiently.

This is a fast paced, demanding environment and you should have excellent communication skills. You will be responsible for processing Radiology scan requests, prioritising work and booking patient appointments whilst having full regard to DM01 diagnostic, 18 week referral to treatment and cancer targets.

You will communicate with our patients in a friendly and professional manner, demonstrating excellent customer care skills.

Shift pattern Weds, Thurs, Fri. The shift pattern will involve working for two days per week from 7.30am to 4.30pm and one day per week from 10.30am to 7.30pm

You will be responsible for ensuring that a professional, comprehensive reception and administrative service is effectively delivered to all patients and members of the department. This will be through the correct processing of all diagnostic radiology requests, monitoring breach dates and correctly making appointments with strict adherence to Trust protocols. You will work closely with clinicians, clinical leads and managers to ensure the delivery of diagnostic pathways.

You will be multi-skilled, have a good working knowledge of appointment booking templates and an understanding of capacity and demand issues.

You will be required to rotate through all areas of diagnostic imaging. This will include, but is not limited to: Ultrasound, MRI, CT, Interventional Radiology Day Unit, Main X-ray, DEXA and Nuclear Medicine. Flexibility will be key in supporting the department to meet the needs of the service.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

**Duties will include, but not be limited to**:

- Cover all appointment modalities and reception areas as necessary and continuously keep up to date with any changes.
- Utilise in-depth knowledge of appointment booking protocols to correctly book patient scans and send detailed letters containing starving and other instructions.
- Ensure maximum utilisation of appointment slots (including cancellation slots) and communicate changes to relevant staff.
- Demonstrate a specialised knowledge of investigations and scans and how they are performed and confidently and reassuringly advise patients on how various medications need changing / adjusting prior to examinations. Impart this information to other staff in a confident manner.
- Use judgement and experience in dealing with patient queries and decide on the appropriate course of action.
- Provide advice and reassurance to patients on preparation for examinations, giving out complex and sensitive information, such as diet and starving instructions.
- Speak to patients about sensitive issues like 10 day rules, pregnancy and menstrual cycles, in a professional manner.
- Confidently provide information where there may be barriers to understanding.
- Communicate well with and respond to enquiries from the public, medical personnel and a wide range of colleagues at all levels across the Trust.
- Communicate with patients to understand if further investigation is needed into their medical history prior to them having a scan.
- Recognise the need to involve and liaise with external bodies such as other hospitals, dental surgeries and care homes to obtain the necessary information.
- Demonstrate an approachable and helpful manner at all times.
- Give guidance and support to colleagues in the provision of an efficient service.
- Deal with queries relating to all aspects of the admin function.
- Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem.
- Escalate any major issues, problems or complaints to supervisors, managers or

  • Ward Clerk

    5 months ago

    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you looking for a job with a meaningful purpose? If so, this is the one for you! We are looking for an enthusiastic and well-motivated individual to join our Ward 4 Plastic Surgery Clerical team. We offer a full induction, in-house training, and great development opportunities. You will be responsible for providing an efficient and effective outpatient...

  • Ward Clerk

    6 months ago

    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you looking for a job with a meaningful purpose? If so, this is the one for you! We are looking for an enthusiastic and well-motivated individual to join our Ward 4 Plastic Surgery Clerical team. We offer a full induction, in-house training, and great development opportunities. You will be responsible for providing an efficient and effective outpatient...

  • Payroll Clerk

    6 months ago

    Preston, United Kingdom Lanes Group PLC Full time

    We are looking for a team member to join our Payroll Team as a Payroll Clerk on a permanent basis. Choose a career with the UK’s biggest independent drainage specialist The Job: Due to company growth we are looking to appoint a part time Payroll Clerk to join our well established payroll department. Successful applicants will have past payroll...

  • Ward Clerk

    5 months ago

    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you looking for a job with a meaningful purpose? If so, this is the one for you! We are looking for an enthusiastic and well-motivated individual to join our clerical team on Ward 2c. We offer a full induction, in-house training, and great development opportunities. This post is available Monday, Tuesday and Wednesday between the hours of 8am and 4pm....

  • Appointments Clerk

    5 months ago

    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you an experienced individual who is able to demonstrate excellent communication, operational and interpersonal skills? If so, this could be the perfect role for you! A patient-centred approach is a must for our teams who are proud of providing a courteous and friendly reception service to our patients as well as being well-equipped to process complex...

  • Ward Clerk

    5 months ago

    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Job summary Are you looking for a job with a meaningful purpose? If so, this is the one for you! We are looking for an enthusiastic and well-motivated individual to join our Enhanced High Care team. We offer a full induction, in-house training, and great development opportunities. This post is worked on a rota basis between the hours of 8am and...

  • Ward Clerk

    5 months ago

    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you looking for a job with a meaningful purpose, if so, this is the one for you! We are looking for an enthusiastic and well-motivated individual to join our Acute Assessment Unit Clerical team. We offer a full induction, in-house training, and great development opportunities. This post is worked on a rota basis on a 24/7 period. You will be based at...

  • Booking Clerk

    6 months ago

    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    We are looking for a proactive and motivated individual who enjoys working in a challenging and busy environment as we look to expand our Booking Services Team at Lancashire Teaching Hospitals NHS Trust. These are challenging yet exciting, times for our hospitals as we move forward into the new collaborative NHS world in which our roles and relationships...

  • Cancer Two Week Rule Booking Clerk

    5 months ago

    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    We are looking for a proactive and motivated individual who enjoys working in a challenging and busy environment as we look to expand our Booking Services Team at Lancashire Teaching Hospitals NHS Trust. These are challenging yet exciting, times for our hospitals as we move forward into the new collaborative NHS world in which our roles and relationships...

  • Healthcare Administrator

    4 weeks ago

    Preston, Lancashire, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking an enthusiastic and well-motivated individual to join our Enhanced High Care team as a Ward Clerk.As a key member of our team, you will provide an efficient and effective outpatient reception and appointments service, adhering to Trust protocols and maintaining confidentiality.You will be responsible for dealing with all aspects...

  • Reception / Ward Clerk - Gynaecology & Early

    5 months ago

    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you looking for a job with a meaningful purpose, with the ability to have a positive impact on patient and relatives experience? We are looking or a compassionate, caring and motivated individual to join our service within the Gynaecology & Early Pregnancy Assessment Unit (GEPAU) to provide a receptionist role to the unit at a weekend. The role will be...

  • Patient Pathway

    5 months ago

    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    As a key player in our friendly department, you'll contribute to the smooth operation of our vascular medical rotas and drive elective recovery efforts. Your efforts will ensure seamless care for vascular patients, from referral through to treatment and discharge, supporting the success of urgent vascular pathways. In this role, you'll be responsible for...

  • Admin Clerk/receptionist

    6 months ago

    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Do you want to make a difference in the lives of Children & Young People who access our Paediatric Services within Lancashire Teaching Hospitals NHS Foundation Trust. If so, this may be the perfect role for you! We are looking for an enthusiastic and highly-motivated individual to join our reception team at Royal Preston Hospital. As an Outpatient...

  • Waiting List

    6 months ago

    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Do you have Drive and Determination and are you looking for a rewarding challenge, then look no further. We are looking for an enthusiastic and motivated team player to join our Scheduling Service team in this challenging and demanding, yet rewarding role. We are looking for an enthusiastic and forward thinking colleague to join our procedure booking and...

  • Waiting List

    6 months ago

    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you equipped with drive and determination, seeking a fulfilling challenge? Look no further. We are in search of an enthusiastic and self-motivated team player to Join our Scheduling Service team in a role that is both challenging and rewarding. As a vital member of our team, you will be tasked with the intricate and demanding responsibilities of...