Ward Clerk

6 months ago

Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

Are you looking for a job with a meaningful purpose? If so, this is the one for you

We are looking for an enthusiastic and well-motivated individual to join our clerical team on Ward 2c. We offer a full induction, in-house training, and great development opportunities.

This post is available Monday, Tuesday and Wednesday between the hours of 8am and 4pm. You will be based at Royal Preston Hospital.

Please watch our informative and engaging video for further information on our role;
Ward Clerk

You will possess excellent communication, organisational and administrative skills, attention to detail being a key characteristic.

You will ensure that standards of service are maintained, have a strongly held commitment to high standards of service delivery and be pro-active in the implementation of the ‘Patient Choice’ development process.

You will be front of house and be responsible for providing an efficient and effective reception and appointments service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity. Clear and effective communication skills are essential to this role.

You will deal with all aspects of the outpatient appointment function on the Trust’s computerised patient record system (Flex Prod), actively participate in virtual receptionist process, activating outpatient appointments, updating patient demographics and out-coming clinic attendance. You will be expected to support the ongoing Outpatient Digitisation process.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.

Actively contribute towards service development.

Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.

Constructively managing barriers to effective communication.

Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary.

Support and reassure relatives calling for patient updates adhering and m aintaining confidentiality at all times as required by legislation and Trust Policy.

Provide an efficient and courteous outpatient appointment booking service.

Please watch our informative and engaging video for further information on our role;
Ward Clerk

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