Quality Assurance Administrative Support

2 weeks ago

Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

We are looking for an enthusiastic and dynamic person with excellent communication and organisation skills, to provide administrative support to our Quality Assurance Team and support the effective delivery of our STAR Quality Assurance Framework.

In this role you will be undertaking administration support to our Quality Assurance Team, within our Safety and Quality Directorate. The role will also require you to support with the STAR accreditation visits alongside general administration support to the team and colleagues across the trust.

Highly effective communication skills will also prove vital to the role as you will have contact with patients and staff, including colleagues across all divisions and clinical areas across the Trust. The ability to be flexible and work as part of a team is essential and you will need experience of providing administrative support.

This would be great opportunity for any ward clerks, administrative support workers or health care assistants who would like to develop their skills and experience safety and quality assurance processes. You will gain a trust-wide perspective of our safety and quality framework.

You will provide administrative support for the Quality Assurance Team and Quality Assurance Matron, and Support the Quality Assurance Team with our STAR Quality Assurance Accreditation visits, including communicating with STAR supporters alongside the schedule.

Other duties include updating STAR reports, extracting audit data and incident data and completing formal reports Support with safety and quality programmes and projects

General administrative duties including organising meetings and STAR events, preparing agendas and meeting minutes. Occasional cross-cover with other administrative colleagues across our division.

Effective communication with nursing, midwifery and allied health professional colleagues, in addition to Trust Governors and a wide range of colleagues across the Trust.

We have 10000 fantastic people working hard to deliver quality services to our patients. Your role contributes to help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
- Communicates with a range of colleagues across various departments, across divisions, including nursing, midwifery and allied health professionals, across the multidisciplinary team, users and visitors to the Trust / Department utilising high standards of communication skills.
- Maintains key contacts information and escalation contacts details
- Data Entry from STAR accreditation visits onto AMaT system, collating themes and trends from each visit and any follow up required
- Filing of reports and results from STAR visits, preparing reports and extracting data from Datix and AMaT in preparation for the STAR visits
- Support with arranging meetings, including minutes and sending agendas. Includes cross-cover for other administrators within our safety and quality directorate.
- Supporting with the schedule of STAR visits and following up on any risks and concerns. Using STAR databases for tracking and auditing, updating Quality Assurance Tracker system
- Support with safety and quality programmes such as bedside boards and performance boards
- Ordering for the team, using oracle, general admin support for the team, photocopying, setting up

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