Service Assistant

3 months ago


Truro, United Kingdom National Trust Full time

As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service.

The Service Assistant role at Trelissick will predominantly be based in our busy car park and will involve welcoming our visitors and explaining where they can find everything they need for an exceptional day.

What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a team of working at Trelissick/Heart of Cornwall portfolio.

You may be asked to assist with scanning membership cards in the car park and garden entrance and to help protect our beautiful location, litter picking the carparks will also be part of the role.

Flexible working patterns are essential for the all year round operation and will include weekend shifts, working around 21 hours per week but this can vary.

You'll need to be enthusiastically helpful whilst working around the site. As the role is mainly outdoors you must be prepared to work in all weather conditions. You'll be confident working on your own, dealing with issues as they arrive, to the best possible outcome, as well as bringing positivity to the team when working together.

What you'll be doing:Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You’ll be involved in different tasks. These could include greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations.
- Who we're looking forCustomer focused with positive attitude
- A team player, but also can work on your own initiative
- Well organised and adaptable
- Willing to learn new skills

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 02/01/24)


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