Service Support Assistant

3 months ago

Truro, United Kingdom iSightCornwall Full time

**Customer Service Assistant**

We are looking for a senior administrator, experienced receptionist or office manager looking for a new role or change of direction.

This is a busy and diverse role that will suit someone who is used to juggling priorities and who enjoys a split between right-first-time administrative duties and personable client contact.

At iSightCornwall, we care passionately about helping anyone living with a visual impairment and have done ever since our foundation in 1856 when the charity supported Cornish miners. We are the first centre of resource for all in Cornwall and the Isles of Scilly who are affected by sight loss. We are ready and willing to offer help and support and encouragement to blind and partially sighted to lead active, independent, and involved lives, at home, in the workplace, in their education, and by no means least, in their social lives.

**What can you expect from the role?**

We are looking to recruit a Customer Service Assistant to join our friendly client services team to provide an efficient and high-quality service to the public, patients, partners and service users of iSightCornwall.

You will handle the day-to-day client administration for the NHS low vision service and be the first point of contact for information and appointments. You will also provide administrative support to the Eye Clinic Liaison Service, and customer support for other iSightCornwall services as required.

This role would be suited to someone with previous experience of working within an office environment and has excellent organisational and interpersonal skills. You will need to be patient and be empathetic towards our clients.

You will need to be a good team player as well as act independently.

We are looking for someone who is passionate about making a positive difference within iSightCornwall, a problem solver who enjoys a fast paced and varied working environment.

If you don’t have charity or sight loss experience, not to worry as we can provide you with all the training and support that you need to be successful

As Customer Service Assistant, you will:

- Receive and process referrals
- Book client appointments, sometimes for multiple services
- Maintain accurate and current information for Low Vision and ECLO Advisors
- Manage and maintain low vision stock, including raising of purchase orders and invoices
- Demonstrate products and dispense replacement equipment
- Record and report statistical information
- Prepare and write up client records
- Carry out low vision clinic follow-up calls to ascertain client satisfaction
- Take payments and handle cash
- Maintain security by following procedures
- Ensure the clinic area is kept tidy and presentable and always gives a good impression to those visiting the Sight Centre premises
- Keep informed and up to date about the charity’s services and products
- Ensure confidentiality, security of information, and data protection
- Process customers’ replacements and payments
- Communicate with outside agencies where required
- Be willing to take on specific projects as required

**What we need from you?**
- Be outgoing, socially confident, and emotionally controlled
- Will have a positive attitude as well as being friendly and approachable
- Be resilient, able to multi-task, and work independently and flexibly
- Have sound working knowledge of Microsoft Word, Excel, and Outlook
- Have recent experience of working as a senior administrator or senior receptionist or personal assistant

Essential skills:

- Good standard of education to GCSE level or equivalent. English and Maths desirable.
- Proven working knowledge with Microsoft Office Suite
- Previous telephone contact with customers - not cold call selling
- Previous experience in a Customer Service environment
- Excellent organisational and interpersonal skills
- Ability to work independently and as part of a team
- Confidence and experience to multitask

**Experience**:

- Microsoft Office: 5 years (required)
- Speaking with clients/customers on the telephone: 5 years (required)
- Customer contact administration: 4 years (required)
- Working in a team environment: 5 years (required)
- Working in an office environment: 5 years (required)

**Education**:

- GCSE or equivalent (required)

**Key behaviours**
- With a proactive and positive attitude, working under pressure won’t phase you
- You will be open, honest, and approachable with excellent attention to detail
- Works well with others demonstrating enthusiasm and helpfulness
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- Should take pride in cleanliness, be of smart appearance and have a confident manner
- Takes ownership for work, accepts direction, and works efficiently to meet deadlines
- Develops job knowledge and skills through personal development
- Looks after own health and fitness
- Is honest, courteous, and trustworthy in relation to the cha

  • Support Worker

    3 months ago

    Truro, United Kingdom Positive Steps Care & Support Ltd Full time

    Positive Steps Care & Support Ltd are looking for experienced support workers in the Truro region with passion and commitment in providing person centred care to join our outstanding organisation to support people with varying complex needs. We have various days and hours available in Truro and surrounding regions. To enable support, responsibilities...

  • Support Worker

    4 months ago

    Truro, United Kingdom Positive Steps Care & Support Ltd Full time

    Positive Steps Care & Support Ltd are looking for experienced support workers in the Truro region with passion and commitment in providing person centred care to join our outstanding organisation to support people with varying complex needs. We have various days and hours available in Truro and surrounding regions. To enable support, responsibilities...

  • Support Worker

    3 months ago

    Truro, United Kingdom Positive Steps Care & Support Ltd Full time

    Positive Steps Care & Support Ltd are looking for experienced support workers in the Truro region with passion and commitment in providing person centred care to join our outstanding organisation to support people with varying complex needs. We have various days and hours available in Truro and surrounding regions. To enable support, responsibilities...

  • Support Worker/enabler

    4 months ago

    Truro, United Kingdom Kernow Positive Support Full time

    **Support Worker / Enabler** **Who are we?** Kernow Positive Support (KPS) is an established charity which supports and empowers people living with HIV to lead happy, healthy lives free from stigma and discrimination. We provide information, advice, guidance, and referral. **Do you want to make a real difference to the lives of others?** We are hiring a...

  • Support Worker

    3 months ago

    Truro, United Kingdom Positive Steps Care & Support Ltd Full time

    Positive Steps Care & Support Ltd are looking for experienced support workers in the Truro region with passion and commitment in providing person centred care to join our outstanding organisation to support people with varying complex needs. We have various days and hours available in Truro and surrounding regions. To enable support, responsibilities...

  • Support Worker

    3 months ago

    Truro, United Kingdom Service Care Full time

    Support Worker needed with Cornwall Council **Start** **Date**: - ASAP **Location** - Truro **Duration** - Initially 6 months **Hours** **per** **week** - 37 hours per week **Salary** - £13.06 ltd an hour *** **Description**: - To work within the Mental Health Review Team within Adult Social Care. - To review and/or reassess the social care needs...

  • Waking Night Support Worker

    4 months ago

    Truro, United Kingdom Positive Steps Care & Support Ltd Full time

    Positive Steps Care & Support Ltd are looking for experienced support workers in the Truro region with passion and commitment in providing person centred care to join our outstanding organisation to support people with varying complex needs. We have various waking nights available in Truro and surrounding regions. To enable support, responsibilities...

  • Waking Night Support Worker

    3 months ago

    Truro, United Kingdom Positive Steps Care & Support Ltd Full time

    Positive Steps Care & Support Ltd are looking for experienced support workers in the Truro region with passion and commitment in providing person centred care to join our outstanding organisation to support people with varying complex needs. We have various waking nights available in Truro and surrounding regions. To enable support, responsibilities...

  • Specialist Support Worker

    4 months ago

    Truro, United Kingdom Aspire Support Full time

    * We have an exciting project working with a young man with Autism, Learning Disability and Challenging Behaviour in Truro. We need team members day shifts Monday to Friday 9:30 to 6:30 but eventually this will include evenings and weekend work. He loves going out on the bus and train and is a sociable and friendly person. This is not a typical job in care...

  • Specialist Support Worker

    4 months ago

    Truro, United Kingdom Aspire Support Full time

    * We have an exciting project working with a young man with Autism, Learning Disability and Challenging Behaviour in Truro. We need team members day shifts Monday to Friday 9:30 to 6:30 but eventually this will include evenings and weekend work. He loves going out on the bus and train and is a sociable and friendly person. This is not a typical job in care...

  • Waking Night Support Worker

    3 months ago

    Truro, United Kingdom Positive Steps Care & Support Ltd Full time

    **Job description** Positive Steps Care and Support Ltd are looking for an experienced support workers in the Truro region with passion and commitment in providing person centred care to join our outstanding organisation to support people with varying complex needs. We are looking for a passionate support worker to support a young man with complex needs...

  • Assistant Manager

    1 month ago

    Truro, United Kingdom SEND Inclusion Support Full time

    Position: Assistant Manager - Residential CareCompensation: Up to £50,000Location: Truro, CornwallAbout Us:Become a vital part of our mission to make a positive impact in the lives of young individuals. Our specialized children's home accommodates children and adolescents with Learning Difficulties and Complex Needs. As an Assistant Manager in our...

  • Services Assistant

    3 months ago

    Truro, United Kingdom Sainsbury's Full time

    **Location** - Truro Store, Sainsbury's Supermarkets Ltd Treyew Road, Truro, TR1 3XL **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 241180 Love food, variety and helping people? Joining our team as a Services Assistant could be the role for you! As the job title...

  • Services Assistant

    3 months ago

    Truro, United Kingdom Sainsbury's Full time

    **Location** - Truro Store, Sainsbury's Supermarkets Ltd Treyew Road, Truro, TR1 3XL **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 242222 **Schedule** Mon 6am - Mon 2pm Tue 8am - Tue 4pm Fri 12:15pm - Fri 4:15pm Sat 4:30pm - Sat 10:30pm - Total hours:...

  • Services Assistant

    3 months ago

    Truro, United Kingdom Sainsbury's Full time

    **Location** - Truro Store, Sainsbury's Supermarkets Ltd Treyew Road, Truro, TR1 3XL **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 242224 **Schedule** Tue 12:15pm - Tue 4:15pm Fri 5pm - Fri 9pm Sat 12:15pm - Sat 8:15pm - Total hours: 15.5_ Love food, variety...

  • Services Assistant

    3 months ago

    Truro, United Kingdom Sainsbury's Full time

    **Location** - Truro Store, Sainsbury's Supermarkets Ltd Treyew Road, Truro, TR1 3XL **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 237926 **Schedule** Tue 8am - Tue 4pm Fri 12:15pm - Fri 4:15pm Sat 4:30pm - Sat 10:30pm - Total hours: 17.16_ Love food, variety and helping...

  • Services Assistant

    3 months ago

    Truro, United Kingdom Sainsbury's Full time

    **Location** - Truro Store, Sainsbury's Supermarkets Ltd Treyew Road, Truro, TR1 3XL **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 237927 **Schedule** Tue 12:15pm - Tue 4:15pm Fri 5pm - Fri 9pm Sat 12:15pm - Sat 4:15pm - Total hours: 12_ Love food, variety and helping...

  • Services Assistant

    4 months ago

    Truro, United Kingdom Sainsbury's Full time

    **Location** - Truro Store, Sainsbury's Supermarkets Ltd Treyew Road, Truro, TR1 3XL **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 238311 **Schedule** Mon 5:30am - Mon 1:30pm Wed 11am - Wed 7pm Thu 5pm - Thu 9pm Sat 4:30pm - Sat 10:30pm - Total hours: 26.16_ Love food,...

  • Service Assistant

    3 months ago

    Truro, United Kingdom National Trust Full time

    As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service. The Service Assistant role at Trelissick will predominantly be based in our busy car park and will involve welcoming our visitors and explaining where they can find everything they need for an exceptional day. What it's like to work...

  • Casual Support Worker

    2 days ago

    Truro, United Kingdom Havencare Homes and Support Ltd Full time

    Salary: £12.20 - £12.60 per hourHours: Flexible as requiredLocation: Various opportunities across CornwallEssential: This role requires minimum of 6 months paid sector experienceClosing Date: Recruitment ongoingHavencare Homes and Support Limited is a forward-thinking charity that supports people with learning disabilities and autism.We have...