Client Services Assistant

5 months ago

Truro, United Kingdom iSightCornwall Full time

**Client Services Assistant**

We are looking for a Client Services Assistant to join our customer service team.

**What can you expect from the role?**

This role would be suited to someone who has had previous experience of working within an office service environment and has excellent organisational and interpersonal skills. You will need to have excellent listening skills and the ability to give advice and information to others in a way that is caring and shows empathy.

You will be a key point of contact for clients and health and care professionals in devising the best eye care pathway through our services which include supporting reception duties and the administration of the eye clinic liaison service.

We are looking for someone who is passionate about making a positive difference within iSightCornwall, a problem solver who enjoys a fast paced and varied working environment.

iSightCornwall has a supportive and collaborative team culture. You will work alongside talented and passionate individuals who share a common goal.

Reporting to the Customer Service Manager, the Client Services Assistant’s main duties and responsibilities will include:

- Act in a way which seeks to build up trust with clients, their personal network and all the charity’s stakeholders and supporters
- Receive all referrals, register new clients as appropriate through proper usage of our Dynamics CRM system, and making amendments as advised
- Support the most vulnerable clients with the administration of specific welfare support e.g. Household Support Grant, Blue Badge, Access to Work scheme
- Answer incoming telephone calls actioning the callers’ requests or referring them to the appropriate person
- Manage reception on Monday’s taking calls and ensuring a good welcome to drop-in visitors. Demonstrating equipment when required and taking payment for services and products
- Support the administration of the eye clinic liaison adviser with the coordination of client appointments and the administration of the certificate of visual impairment and registration
- Be a source of advice and ‘help-desk’, responding with knowledge or offer to find out more and respond back

**What we need from you?**
- Able to work in a team environment, focussed and professional in approach
- Ability to be able to ‘think on one’s feet’ being able to respond to a wide variety of enquiries, requests, and situations
- To show creative thinking, using initiative and exploring options for clients’ needs
- Be prepared to deliver the highest levels of customer service
- To be able to work consistently and collaboratively to agreed goals
- Able to work independently without routine supervision
- Be outgoing, socially confident, and emotionally controlled
- Will have a positive attitude as well as being friendly and approachable

**Essential skills**
- Excellent time and work management skills
- Have sound working knowledge of Microsoft Word, Excel, and Outlook including the use of a CRM system
- Excellent attention to detail
- Flexible and adaptable
- Previous experience in a client / customer/ stakeholder / patient service environment
- Excellent organisational and interpersonal skills

**Experience**
- Microsoft Office: 2 years (required)
- Speaking with clients on the telephone: 1 year (required)
- Office work and business support duties: 1 year (required)
- Working in a team environment: 1 year (required)
- Working in an office environment: 2 years (required)
- Data entry: 1 year (required)

**Key behaviours**
- With a proactive and positive attitude, working under pressure won’t phase you
- You will be open, honest, and approachable with excellent attention to detail
- Works well with others demonstrating enthusiasm and helpfulness
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- Should take pride in cleanliness, be of smart appearance and have a confident manner
- Takes ownership for work, accepts direction, and works efficiently to meet deadlines
- Develops job knowledge and skills through personal development
- Looks after own health and fitness
- Is honest, courteous, and trustworthy in relation to the charity, colleagues, and customers

If you don’t have previous charity or sight loss experience, not to worry as we can provide you with all the training and support that you need to be successful. There is huge internal support through our induction processes and there are dedicated employees taking care of our support services for you to signpost someone onto.

At iSightCornwall, we care passionately about helping anyone living with a visual impairment and have done ever since our foundation in 1856 when the charity supported Cornish miners. We are the first centre of resource for all in Cornwall and the Isles of Scilly who are affected by sight loss, whatever their age, circumstance, or condition. We are ready and willing to afford them support and encourageme

  • Client Services Assistant

    5 months ago

    Truro, United Kingdom iSightCornwall Full time

    **Client Services Assistant** We are looking for a Client Services Assistant to join our customer service team. **What can you expect from the role?** This role would be suited to someone who has had previous experience of working within an office service environment and has excellent organisational and interpersonal skills. You will need to have...

  • Catering Assistant

    3 weeks ago

    Truro, Cornwall, United Kingdom Aspens Services Full time

    About UsAspens Services Ltd is a leading contract catering company specializing in school food. We combine our understanding of the education sector with our knowledge of food trends to create exciting and creative experiences in our kitchens. Our team provides excellent care and services to clients and children, ensuring the successful growth of the...

  • Catering Assistant

    3 weeks ago

    Truro, Cornwall, United Kingdom Aspens Services Full time

    About UsAspens Services Ltd is a leading contract catering company specializing in school food. We combine our understanding of the education sector with our knowledge of food trends to create exciting and creative experiences in our kitchens. Our team provides excellent care and services to clients and children, ensuring the successful growth of the...

  • Personal Assistant

    5 months ago

    Truro, United Kingdom Smith and Reed Recruitment Full time

    Are you a personal assistant looking for your next role in the financial sector? My client, a family-run financial advice firm offering friendly and jargon-free financial planning is seeking a Personal Assistant / Client Liaison to work out of their office at Chasewater near Truro, Cornwall. The main purpose of the role is to help support their continued...

  • Catering Support Assistant

    6 days ago

    Truro, Cornwall, United Kingdom Aspens Services Full time

    About UsAspens Services Ltd is a leading contract catering company specializing in school food. Our team combines a deep understanding of the education sector with a passion for delivering exceptional food experiences. We're now looking for a Catering Assistant to join our team in this exciting role.The RoleAs a Catering Assistant, you will support our team...

  • Service Assistant

    4 months ago

    Truro, United Kingdom National Trust Full time

    As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service. The Service Assistant role at Trelissick will predominantly be based in our busy car park and will involve welcoming our visitors and explaining where they can find everything they need for an exceptional day. What it's like to work...

  • Services Assistant

    5 months ago

    Truro, United Kingdom Sainsbury's Full time

    **Location** - Truro Store, Sainsbury's Supermarkets Ltd Treyew Road, Truro, TR1 3XL **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 241180 Love food, variety and helping people? Joining our team as a Services Assistant could be the role for you! As the job title...

  • Services Assistant

    4 months ago

    Truro, United Kingdom Sainsbury's Full time

    **Location** - Truro Store, Sainsbury's Supermarkets Ltd Treyew Road, Truro, TR1 3XL **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 242224 **Schedule** Tue 12:15pm - Tue 4:15pm Fri 5pm - Fri 9pm Sat 12:15pm - Sat 8:15pm - Total hours: 15.5_ Love food, variety...

  • Services Assistant

    4 months ago

    Truro, United Kingdom Sainsbury's Full time

    **Location** - Truro Store, Sainsbury's Supermarkets Ltd Treyew Road, Truro, TR1 3XL **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 242222 **Schedule** Mon 6am - Mon 2pm Tue 8am - Tue 4pm Fri 12:15pm - Fri 4:15pm Sat 4:30pm - Sat 10:30pm - Total hours:...

  • Services Assistant

    5 months ago

    Truro, United Kingdom Sainsbury's Full time

    **Location** - Truro Store, Sainsbury's Supermarkets Ltd Treyew Road, Truro, TR1 3XL **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 238311 **Schedule** Mon 5:30am - Mon 1:30pm Wed 11am - Wed 7pm Thu 5pm - Thu 9pm Sat 4:30pm - Sat 10:30pm - Total hours: 26.16_ Love food,...

  • Services Assistant

    4 months ago

    Truro, United Kingdom Sainsbury's Full time

    **Location** - Truro Store, Sainsbury's Supermarkets Ltd Treyew Road, Truro, TR1 3XL **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 237926 **Schedule** Tue 8am - Tue 4pm Fri 12:15pm - Fri 4:15pm Sat 4:30pm - Sat 10:30pm - Total hours: 17.16_ Love food, variety and helping...

  • Services Assistant

    4 months ago

    Truro, United Kingdom Sainsbury's Full time

    **Location** - Truro Store, Sainsbury's Supermarkets Ltd Treyew Road, Truro, TR1 3XL **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 237927 **Schedule** Tue 12:15pm - Tue 4:15pm Fri 5pm - Fri 9pm Sat 12:15pm - Sat 4:15pm - Total hours: 12_ Love food, variety and helping...

  • Catering Support Assistant

    4 days ago

    Truro, Cornwall, United Kingdom Aspens Services Full time

    About Aspens Services LtdAs a leading contract catering company, we're passionate about delivering exceptional food and service to our schools. We're now looking for a Catering Assistant to join our team.Key ResponsibilitiesSupport the team in basic food preparation and provide excellent service to students and staff.Work on the tills during service, with...

  • Gas Service and Repair Specialist

    2 months ago

    Truro, Cornwall, United Kingdom Rock managed services Full time

    About the Role:We are seeking a skilled and qualified Gas Engineer to join our team at Rock Managed Services on a sub-contract basis. The successful candidate will be responsible for servicing, maintaining, and repairing gas systems and appliances in social housing properties.Key Responsibilities:Service, maintain, and repair gas systems and appliances,...

  • Gas Service and Repair Specialist

    2 months ago

    Truro, Cornwall, United Kingdom Rock managed services Full time

    About the Role:We are seeking a skilled and qualified Gas Engineer to join our team at Rock Managed Services on a sub-contract basis. The successful candidate will be responsible for servicing, maintaining, and repairing gas systems and appliances in social housing properties.Key Responsibilities:Service, maintain, and repair gas systems and appliances,...

  • Gas Service and Repair Specialist

    2 months ago

    Truro, United Kingdom Rock managed services Full time

    About the Role:We are seeking a skilled and qualified Gas Engineer to join our team on a sub-contract basis. The successful candidate will be responsible for servicing, maintaining, and repairing gas systems and appliances in residential properties.Key Responsibilities:Service, maintain, and repair gas systems and appliances, including boilers, heaters, and...

  • Gas Service and Repair Specialist

    2 months ago

    Truro, United Kingdom Rock managed services Full time

    About the Role:We are seeking a skilled and qualified Gas Engineer to join our team on a sub-contract basis. The successful candidate will be responsible for servicing, maintaining, and repairing gas systems and appliances in residential properties.Key Responsibilities:Service, maintain, and repair gas systems and appliances, including boilers, heaters, and...

  • Gas Service and Repair Specialist

    3 days ago

    Truro, Cornwall, United Kingdom Rock managed services Full time

    Job Description:We are seeking a skilled and qualified Gas Engineer to provide gas system servicing, maintenance, and repair services in social housing properties. The successful candidate will be responsible for ensuring the safe and efficient operation of gas systems and appliances.Key Responsibilities:Service and maintain gas systems and appliances in...

  • Gas Service and Repair Specialist

    3 days ago

    Truro, Cornwall, United Kingdom Rock managed services Full time

    Job Title: Gas Service and Repair SpecialistLocation: On the roadJob Type: Sub-ContractAbout the Role:We are seeking a skilled and qualified Gas Engineer to join our team on a sub-contract basis. The successful candidate will be responsible for servicing, maintaining, and repairing gas systems and appliances in social housing properties within Truro.Key...

  • Customer Services

    5 months ago

    Truro, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Customer Services & Admin Assistant** **Reference no: Cornwall 5233178** **Pay Rate: £10.51 per hour PAYE** **37 Monday - Friday, normal working hours** **This opening assignment is for 4 months** **City: TRURO** **Basic DBS disclosure required** To provide an efficient and streamlined service to...