Receptionist / Appointment Clerk - Physiotherapy

6 months ago


Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

An exciting opportunity has arisen for an enthusiastic, reliable and motivated individual to join the Physiotherapy administration team who deal with processing and appointing over 2000 outpatient referrals per month.

We are looking for people who will enjoy working as part of a busy and vibrant team, who are able to prioritise their workload, and who can remain calm under pressure.

Plymouth Hospitals NHS Trust is an equal opportunities employer and is working towards a smoke-free working environment. Under the Trust's Green Commuter Strategy, on site parking is restricted.

**Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.**

To be part of a team in providing a full and comprehensive administration service for patients attending the department and for members of staff working within the OPD Physiotherapy Department.

A team member providing administration and clerical support to the Physiotherapy Department.

To assist with telephone calls from patients, GPs and other Agencies in a courteous and helpful manner, referring to Line Manager or senior staff for advice when appropriate.

Dealing face to face with patients, carers and other professionals visiting the department, seeking advice when appropriate.

To arrange appointments for physiotherapy clinics in an efficient and timely manner.

With support from line manager, to prioritise own workload including management of appointments and waiting lists, collection of statistics.

Maintain up-to-date diary for the physiotherapists, particularly outpatient staff in order to effectively manage physiotherapy clinics.

Maintaining an accurate filing system to ensure swift retrieval of documentation and information.

Assist with the tracing of patient notes and x-rays using the Patient Information Management System (iPM).

To be responsible for ensuring that senior staff are aware of any training requirements that you might have to allow your Continued Professional / Career development.

To attend when possible appropriate training and development opportunities

To be aware of and to follow the Health and Safety at Work Act, Security Policy and all other policies relating to Plymouth Hospitals NHS Trust.

To undertake other reasonable duties at the discretion of the Physiotherapy Office Manager or a member of the clinical support services management team.

To bring defects in equipment to the notice of the Physiotherapy Office Manager / Deputy Service Line Manager, Therapies and take immediate action to ensure that such equipment is withdrawn from service until satisfactorily repaired.

To report any incident to self, staff or patient to the Physiotherapy Manager and ensure that the correct form is filled out and action is taken concerning the incident.

To be involved in the formal staff appraisal scheme as an appraisee.

To undertake duties in line with the Trust’s Information Security and Control Policy, respecting the rights of patients, fellow staff and the Trust for information not to be passed on or made available to those without a need to know.


  • Appointments Clerk

    7 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    The Physiotherapy Department is looking for a part time appointment clerk to join the team in order to assist in providing a comprehensive appointment booking service within a timely and efficient manner They will assist in general administration of the service provision as well as working to input departmental statistical information. Training for Tiara...

  • Appointments Clerk

    6 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY The Physiotherapy Department is looking for a part time appointment clerk to join the team in order to assist in providing a comprehensive appointment booking service within a timely and efficient manner They will assist in general administration of the service provision as well as working to input departmental...

  • Appointments Clerk

    7 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    To deal with referrals to the physiotherapy department - to ensure appointments are offered as quickly as possible and when necessary refer to clinical staff in order to prioritise. To be responsible for the administration of the outpatient appointment system for physiotherapy, including booking appointments, transport and recording information on the TIARA...


  • Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    The Specialist Paediatrics Team have a vacancy for a part time Appointments Officer/Receptionist to work in our Children’s and Young People Outpatient Department, level 12. The post is interesting and varied and requires an ability to work as part of an Appointments Team. Training is provided for the various information technology systems used within the...

  • Appointments Clerk

    6 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    PRIMARY DUTIES & AREAS OF RESPONSIBILITY Receive referral forms from GPs and Midwives and ensure these are prioritised. Register new patients on iPMS system, ensuring double registration does not occur Maintain outpatient waiting lists. Ensure all referrals are put onto iPMS following appropriate guidelines. Book new and follow up appointments using the...

  • Appointments Clerk

    6 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    The key responsibilities of this role are the effective and efficient management of specific departmental and patient administration systems, ensuring strict adherence and compliance to all Trust Policies and procedures. **Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout...

  • Receptionist

    7 months ago


    Plymouth, United Kingdom Jennie Reeves Radiographers Agency Full time

    **Job Opportunity**:Receptionist **Location**:Plymouth - Community Diagnostic Centre **Shift Time**:08:00 AM - 08:00 PM **Requirements**: - Previous Receptionist experience **Key Responsibilities**: - Ensuring the cannula tray is properly stocked upon arrival and throughout the day. - Regularly checking stock levels and coordinating with the...


  • Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Receive referral letters from GPs via the consultants and organise priority of action. To receive and welcome parents, children and visitors to the department Answering telephone enquiries in conjunction with, and under the direction of, nursing staff. Consult General Practitioners if there are discrepancies in referral letters. Register new patients on IPMS...

  • Salon Receptionist

    6 months ago


    Plymouth, United Kingdom Brow Envy Full time

    We are hiring for a Salon Receptionist at our award winning salon in Plymouth. The job outlined is for every Saturday 9.30 - 2.30pm and holiday cover The role will require general receptionist duties; answering the phone, booking appointments, speaking to customers and helping the team with the day to day running of the salon. **Job Type**:...

  • Ward Clerk

    6 months ago


    Plymouth, United Kingdom Practice Plus Group Full time

    **About The Role**: We have an excellent new opportunity for a Ward Clerk to join our team based in our Hospital in Plymouth. This requirement would be on a shift basis covering days, nights and weekends Day shift 0730 to 2000 and the Night shift from 1930 to 2000. The Ward Clerk is required to manage varied administrative and compliance procedures within...

  • Bookings Clerk

    8 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Entering patients details on both CRIS and iPM systems. Booking and rearranging outpatient imaging appointments. Dealing with alterations and short notice cancellations of lists and notifying appropriate staff and patients. To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly processed. Liaise with all...

  • Receptionist

    7 months ago


    Plymouth, United Kingdom Bupa Dental Care Full time

    **Receptionist - Plymouth** **Monday and Thursday 8am-17.00pm** **Tuesday 9am-18.00pm** **24 hours a week** Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and...

  • Receptionist

    6 months ago


    Plymouth, United Kingdom Nuffield Health Full time

    HEAD OFFICE Receptionist **Receptionist** **Nuffield Health Plymouth Hospital | Customer | Permanent | Part time** **£23,419.50 per annum (pro rata)** **30 hours per week** As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find...

  • Clerical Officer

    7 months ago


    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    An exciting opportunity has arisen for an enthusiastic, competent, and ambitious individual to join the ENT and Audiology department at UHP as a receptionist. This post is part of a professional team working in the ENT and Audiology departments. The key responsibility of this role is to provide clerical and reception cover for the clinics and ensure the...

  • Payroll Clerk

    6 months ago


    Plymouth, United Kingdom The Range Full time

    We are a Sunday Times Top Track 100 company and one of the UK 's fastest growing privately owned companies. Our retail concept is simple - we offer 'mid-price' home, leisure, and garden products, drawing together everything that could be needed for the stylish home at affordable prices. As a result of our expansion plans and our continued ongoing success...

  • Medical Receptionist

    3 weeks ago


    Plymouth, United Kingdom Staff Partners Business Full time

    Are you immediately available and happy to take on a new challenge ? Do you have previous NHS Gp experience using SystmOne or EMIS? We are working with a lovely GP Practice in Plymouth who require the support of a Medical Receptionist/ Administrator on a temporary or permanent basis. Duties include (but not limited to) * Taking inbound calls from...

  • Medical Receptionist

    3 weeks ago


    Plymouth, United Kingdom CV-Library Full time

    Are you immediately available and happy to take on a new challenge ? Do you have previous NHS Gp experience using SystmOne or EMIS? We are working with a lovely GP Practice in Plymouth who require the support of a Medical Receptionist/ Administrator on a temporary or permanent basis. Duties include (but not limited to) * Taking inbound calls from...


  • Plymouth, United Kingdom Staff Partners Business Full time

    Are you immediately available and happy to take on a new challenge ?Do you have previous NHS Gp experience using SystmOne or EMIS?We are working with a lovely GP Practice in Plymouth who require the support of a Medical Receptionist/ Administrator on a temporary or permanent basis.Duties include (but not limited to) * Taking inbound calls from patients *...

  • Medical Receptionist

    3 weeks ago


    Plymouth, United Kingdom Staff Partners Business Full time

    Are you immediately available and happy to take on a new challenge ?Do you have previous NHS Gp experience using SystmOne or EMIS?We are working with a lovely GP Practice in Plymouth who require the support of a Medical Receptionist/ Administrator on a temporary or permanent basis.Duties include (but not limited to) * Taking inbound calls from patients *...

  • Dental Receptionist

    6 months ago


    Plymouth, United Kingdom Livewell Southwest Full time

    **1.Job Role**: The Dental Receptionist is the first point of contact for the patients of the service and therefore the post holder will need to promote a professional image. The post holder will have access to supervisory staff whilst directly dealing with queries from patients who are frequently in distress and suffering pain and discomfort. It is...