Outpatient Services Administrator

6 months ago


London, United Kingdom Richmond Pharmacology Full time

**Job Title**:Outpatient Services Administrator

**Company**:Richmond Pharmacology

**Location**:On-Site (London Bridge)

**Term**:Permanent, Full-time

**Salary**:£26,000 + Benefits (Private Medical, Private Dental, Pension, 33 days Annual leave (Inclusive of bank holidays & Many more)

Richmond Pharmacology is a leading Contract Research Organisation (CRO) specialising in early-phase clinical trials for pharmaceutical and biotechnology sponsors. With a commitment to excellence and innovation, we strive to advance medical research and contribute to the development of life-changing therapies.

**The Role**:
The main purpose of the Outpatient Services Administrator is to facilitate the smooth and efficient operation of patient-centric services within Richmond Pharmacology. This encompasses effective communication with patients/volunteers at every stage of the trial they are participating in.

**Main duties and responsibilities**
- Answering telephone calls and providing information to patients and their families
- Scheduling appointments and managing patient records
- Processing payments and providing financial assistance
- Handling patient complaints and resolving issue
- Providing support to the outpatient clinical team

**Essential Qualities**
- Excellent customer service skills
- Strong organisational and time management skills
- Ability to work independently and as part of a team
- Attention to detail
- Problem-solving skills.
- Flexibility and adaptability
- Patience
- Empathy
- Positive attitude

**Qualifications**
- Computer literate
- Experience in a customer service-oriented role is essential
- Experience in a healthcare setting is preferred

**Application**:



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