Rent Collection Officer

2 weeks ago


Chesterfield, United Kingdom Sellick Partnership Full time

**Rent Collection Officer**

**Location - Wingerworth**

**Duration - Fixed term contract - 9 months**

**Part time hours - 18-19 hours a week**

**Salary - £15675.55 per annum**

Sellick Partnership Ltd are working alongside a housing association in the Wingerworth area, looking to recruit a Rent Collection Officer to cover maternity leave for 9 months

**Main duties and responsibilities of the Rent Collection Officer**
- To manage a portfolio of current rent arrears cases, former tenant's arrears and other customer tenancy accounts in accordance with Income Collection and Recovery Policy providing a professional and proficient customer-focused service to customers.
- To minimise the total indebtedness pertaining to rents and other tenancy charges
- To be fully conversant with the Income Collection and Recovery Policy and associated procedures.
- To manage a portfolio of current customer rent accounts and other tenancy charges in line with the Income Collection and Recovery policy and procedures.
- To be the main contact officer for your portfolio of customers in matters relating to their current or previous rent account.
- To manage each customer account in a systematic way, ensuring relevant and appropriate actions are progressed in a timely manner. This will include preparing letters, undertaking visits, telephone contacts and making and reviewing payments arrangementswhere appropriate.

**Experience required**
- At least 3 years experience of working in a housing and/or support related service or other public service environment
- Substantial knowledge and experience of issues relating to the delivery of housing management services including rental income collection and management, legislative changes due to welfare reform, performance management
- Experience of dealing directly with members of the public on sensitive financial matters
- Experience of and/or understanding of rent accounting and debt recovery supporting effective financial planning and management of budgets



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