Receptionist/base Appointment Booker

5 days ago


Ipswich, United Kingdom Suffolk GP Federation Full time

**Receptionist / Base Appointment Booker**
We are looking for a Receptionist / Base Appointment Booker to join our Out of Hours service on a permanent part time basis.
**What is the role?**
- You will assist as a receptionist / base appointment booker to allow for the flexibility of the service.
- You will be responsible for making calls to patients to arrange their appointments for them to be seen at one of the bases across Suffolk.
- You will work closely with the clinical staff to ensure a satisfactory face to face Out of Hours service is provided.

You will work within our Out of Hours service, which is run by Suffolk GP Federation, a not-for-profit, community interest company. Our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as urgent Care Services including the Out of Hours face-to-face Service in Suffolk.
**Is it for me?**
We will make sure that you are fully inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in role.
- You will be suited to this role if you have clear written and verbal communication skills.
- You will need to be able to manage your time effectively, and will have experience of working to a schedule.
- You will be suited if you are able to work well as part of a team, and can build good working relationships.

**Contract type**
This is a permanent part time contract, which involves a mixture of Reception / Base Appointment Booker duties. The contracted hours available are roughly 22 hours (potential for more) across a 4-week period. This will include two full weekends, one half weekend and one weekend off in 4.
**What we can offer you?**
- A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
- Innovative teams who strive in forward thinking, with a voice that is heard.
- A visible and supportive management team, with operational support that ‘get it’
- Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
- A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
- Cycle to work scheme
- Death in service cover
- Competitive salaries with annual benchmarking
- 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service
- Blue light card employer - Access to the discount service with thousands of discounts online and on the high street.

**Disclosure and Barring Service Check**

**Job Types**: Part-time, Permanent

**Salary**: £11.11 per hour



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