Receptionist

4 weeks ago

Bury St Edmunds, United Kingdom Newmedica Full time

**Clinic Receptionist - Suffolk Newmedica Ltd**

We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health.

We have an exciting opportunity that has arisen in our Suffolk team, for a Clinic Receptionist to join the team and help us continue to deliver outstanding clinical care for our patients.

We are looking for someone who will thrive on working as part of a multidisciplinary team that includes Clinic Assistants, Ophthalmic Assistants, Patient Administrators, Nurses, ODPs, Ophthalmic Technicians, Optometrists, and Consultant Ophthalmologists. We value the different experiences and diversity that each of our individual team members bring to our service and are looking for future colleagues who share that same passion.

What are we offering?
- A salary of £22,700.00
- A company bonus of up to 12%, based on company performance and personal objectives
- 25 days annual leave plus bank holidays
- A company pension scheme
- 40 hours per week, worked over 5 days between Monday-Sunday
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, an opportunity to sign up to a tax-free cycle to work and a retail/technology discount scheme.
- Monthly all stop days (clinical activity paused, for team building, development and meetings)
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team, passionate about improving the lives of our patients
- Excellent transport links; only a short walk to the nearest train station
- Immediate access to food and retail shops in the vicinity
- Free on-site parking

Why join Newmedica?
- We pride ourselves on delivery of outstanding clinical care for our patients and are pleased to receive overwhelmingly positive feedback from patients about their experience with us. Some of our patient stories can be found here.
- We are proud to partner with the NHS and deliver services to NHS CCG’s, Trusts and Foundation Trusts across the country, delivering over 125,000 patient interactions per year.
- We provide a supportive, friendly environment for all our colleagues where all differences are recognised and the contribution of each team member is valued.
- We currently operate 12 eye hospitals and 5 eye clinics at locations throughout England, and have ambitious growth plans to open a number of new hospitals over the coming year.
- Newmedica Suffolk one of the newer services in the Newmedica family, having only been established since August 2020 but has been growing very quickly. Our purpose-built eye health clinic and surgical centre provides the latest eye health services to our growing patient population. To find out more about us please visit our website by clicking here.

What will the role involve?
- Welcoming patients and visitors on arrival to clinic.
- Booking patient appointments and ensuring that clinics are full.
- Making reminder calls to patients before their appointment is due.
- Liaising with GP surgeries to ensure that patient data is correct, to check patient demographics and treatment pathways and to answer any clinical questions which may arise
- Management of patient data; ensuring availability, required level of accuracy and confidentiality. Updating Newmedica’s electronic patient records and producing and providing letters to patients.
- Record and file clinical outcomes in patient records
- Managing the data in Newmedica’s electronic patient records; adding, importing and archiving data to ensure that they are up to date.
- **Working across multiple clinic sites; Ipswich, Bury St Edmunds and Newmarket**

What skills and experience do I need for the role?

We are looking for individuals who have:

- GCSE’s in at least Maths and English
- Excellent verbal and written communication skills
- A good telephone manner
- Excellent organisation skills and the ability to multi-task
- Commitment to delivering consistently high standards of testing and administration
- An ability to make a significant contribution in a small team.
- An ability to balance working independently with appropriate escalation.
- Full UK driving license

No clinical knowledge is assumed (full training will be given) but intellectual curiosity is required.

Would you like to know more?

Would you like to apply?

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