Receptionist

6 months ago


Ipswich, United Kingdom Jellybean Recruitment Full time

Overview:
I am seeking an experienced Receptionist to join this team of 3 working in a beautiful hotel in an idylic loation in Ipswich, Suffolk. Working 5/7 days on early or late shifts 6.30am - 3.00pm / 3.00pm - 11.00pm I am seeking a Receptionist who is articulate, customer focussed, reliable and professional.

As the first point of contact for the company, the Reception Team play a crucial role in providing excellent customer service and ensuring smooth daily operations.

If you have strong administrative skills, exceptional phone etiquette, and love the hospitality industry then please get in touch.

**Duties**:

- Providing a warm welcome to all visitors and guests alike who maybe staying or utilising the restuarant or leisure facilities
- Liasing with other departments within the hotel to ensure any guest feedback / compalints are dealt with in an efficent and timely manner
- Answer incoming phone calls and providing guests with information about the hotel or the surrounding areas
- Perform general administrative duties, including photocopying, printing, mailing, and filing
- Maintain office supplies inventory and place orders when necessary
- Assist with data entry tasks and maintain accurate records using the hotels systems
- Preparing hand over notes to inform the team next on shift regarding any useful information
- Handle incoming and outgoing mail and packages
- Conduct internet research using Google to gather information as required by the General Manager

Qualifications:

- Knowledge of Reslynx / Guestline advantageous
- Proven experience as a receptionist or in a similar administrative / hospitality role / customer service within a hotel environment advantageous
- Experience in using Microfoft Office
- Strong communcation skills
- Excellent verbal and written communication skills
- Exceptional phone etiquette and customer service skills

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free parking
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Ipswich, IP1 3DL: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 3 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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