Base Appointment Booker

7 months ago


Ipswich, United Kingdom Suffolk GP Federation Full time

**Base Appointment Booker**

We are looking to expand our team of Base Appointment Bookers within our Out of Hours Service in Suffolk.

**What is the role?**
- You’ll be based at our Urgent Care Head Office - Riverside Clinic in Ipswich.
- Your primary focus will be to support in ensuring that patients are seen efficiently at either their home, or one of our Out of Hours bases.
- You’ll support the clinical team by contacting patients to book them in for their appointment, and to communicate any changes to appointments / lateness as necessary.

**What you can expect from us?**

We are proud to be open and transparent about our culture - this enables us to achieve a happy place to work with the highest clinical quality, which delivers a great patient experience.
- **Support - **We support all staff with development, career progression and we have clear appraisal guidance.
- **A welcoming & safe environment - **You will feel safe and familiar in your environment using systems that you know.
- **Inclusivity - **We embrace differences and believe everyone has the right to equality of opportunities.
- **Responsiveness - **We listen and respond to all staff ideas and concerns.
- **Transparency & Fairness - **All policies and processes are clear, easily accessible, and open, and we treat all staff fairly with no prejudice or bias.

**Is it for me?**
- You’d be suited to this role if you have clear written and verbal communication skills, and are comfortable talking on the phone.
- It’s important that you can work well as part of a team and as well as independently and have the ability to remain calm under pressure.

**Contract type**:
This is a bank contract offering you the flexibility to pick up shifts in advance to fit around your commitments. This role will be to support on the weekends, and the service is delivered 24/7 so you will need to be able to work day time and overnight shifts in order to be considered for this position. The shifts available will be Saturday & Sundays as follows:

- 08:00 - 12:00
- 12:00 - 16:00
- 16:00 - 20:00
- 20:00 - 23:59
- 00:00 - 08:00

**Disclosure and Barring Service Check**

**Job Type**: Part-time

**Salary**: From £11.67 per hour

Expected hours: No more than 8 per week

**Benefits**:

- Company pension
- Free parking
- Work from home

Work Location: In person



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