Camhs Locality Administrator

7 months ago

Sale, United Kingdom Manchester University NHS Foundation Trust Full time

To be an initial point of contact for the service and respond to all enquiries in a professional and sensitive manner, and, to provide a responsive, comprehensive clerical and administrative service to the multi-disciplinary CAMHS teams, in order to support them to provide an efficient and effective service for the benefit of children, young people and those who care for them.

To undertake the administration of all referrals received into the CAMHS teams, ensuring Patient Electronic Records are kept up to date

To work as part of the CAMHS community and urgent care teams providing comprehensive secretarial/reception services.

To provide a full range of secretarial duties including diary management, audio and copy typing of letters and reports utilizing a full range of Microsoft Office software.

To act as an initial point of contact and deal with telephone enquires from external agencies, service users and their relatives. Offering a professional and sensitive response.

To manage incoming and outgoing correspondence in accordance with Trust policies and procedures.

To provide responsive administrative support to the multi-disciplinary CAMHS teams responding to needs as required.

To support on reception meeting service users and their families.

To maintain to accurate records for clinics using the Patient electronic system.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programs. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

To act as an initial point of contact and deal with telephone enquiries from external agencies, service users and their relatives and other members of staff in a professional and sensitive manner, communicating messages where necessary, without delay to the appropriate individual.

To process incoming and outgoing correspondence and distribute accordingly without delay, in accordance with Trust policies and procedures.

To collate all relevant available information to enable the effective management.

of referrals received by the CAMHS teams

To organise and book meetings and other events (such as training sessions, conferences etc) as requested, liaising with the key stakeholders to ensure that their needs are met.

To attend meetings, and where required take minutes if requested, in an accurate and concise manner and to ensure they are typed, distributed, and stored, in accordance with group Terms of Reference and Trust policies and procedures.

To provide a full range of secretarial duties, including audio and copy typing of reports, letters, client assessments, case reviews, and general information using a full range of Microsoft Office software, responding to requests, and meeting tight deadlines, to ensure needs are met.

To provide responsive administrative support to the multi disciplinary CAMH teams, for example, collating information packs and training materials.

To input and maintain the Trust electronic record systems (PARIS and HIVE) in an accurate and timely manner, adhering to Trust and Directorate deadlines.

Take responsibility for ensuring Patient electronic records are kept up to date.

To assist Clinicians in the production of correspondence using the correct templates on PARIS system. This requires an understanding of medical terminology, phraseology and medications.

To arrange patients’ appointments as required by the Clinicians, following admin processes, coordinating booking of transport/interpreters/reception slot, room booking when needing.

Ensure all service user information is available to clinical staff as required.

Maintain accurate attendance records for clinics within Patient electronic record

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