Customer Service Advisor

4 months ago

Warrington, United Kingdom Sofology Full time

Your new role
Your new role

Sofology is way more than just a sofaThe sofa sits at the heart of the home, and we know how much that means to your customers. In your new role as a dedicated customer service advisor, you will be the heart and soul of Sofology’s Support Office, standing ready to embrace every after sale query, and ensuring a lasting love for their sofa.

So whether it’s building relationships on the phone, problem solving or everything in between, with your brilliant product knowledge you’ll help give your customers an unrivalled customer experience, because we know that nothing feels like having the red carpet rolled out for you.

A day in the life of

A Customer Service Advisor, you’ll spend your time doing so much more than sitting Here are just a few of the things you’ll be getting up to:

- You’ll treat our customers and Sofologists like they are family, offering pizazz with every experience
- You'll leave no stone unturned on your quest to roll out the red carpet for all every single one of our customers, thinking outside of the box to make sure you deliver the right first-time resolution, everytime, without exception
- Take full ownership of customer accounts and see their journey through to the end
- Ensure we follow all regulatory processes and procedures and flag possible breaches
- Resolve queries efficiently and in line with agreed SLAs and KPIs
- Ensuring accurate notes are completed in line with customer interaction
- Ensuring all tasks are fully completed by taking ownership
- Maintain up to date product knowledge and be a ‘Product TechXpert’ enabling you to offer the best possible advice and support to all customers and colleague

In an ideal world

You don’t need to have telephone experience to join us. All we ask for is a true passion for delivering that red carpet experience to your customers; someone who can demonstrate a passion for delivering an unrivalled customer experience, will embrace our ‘glow or grow’ mindset and has the ability to work to deadlines by prioritising their workload.

We know that none of our customers are the same and that goes for our Sofologists too - there truly is a seat for everyone at Sofology

Pay & Perks
- Great basic salary with generous, uncapped team bonus
- Plenty of opportunities to learn & grow.
- 30% discount across the Group, plus 15% for your friends and family
- Access to discounts at 100’s of high street retailers.
- Mental, physical and financial support (EAP)
- Enhanced maternity & adoption pay
- Spend up to £1,500 at Currys / PC World and spread the cost through Sofology.
- Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend
- A contributory health scheme, flu vaccines, access to a Doctor and private health check
- Income protection, bereavement and life assurance - you can count on us to be there when it matters
- Holiday buy back scheme (5 days)
- Okay, so the list just goes on, but here’s a few more. Sharesave, volunteer days and a cycle to work scheme

A little bit about Sofology

We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.

We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.

Roll Out The Red Carpet - From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts.

A Seat for Everyone - Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.

Bold By Design - We're a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more.

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Certas Energy UK Ltd Full time

    We are looking for a Customer Service Advisor to join our National Accounts team, in our Birchwood Park head office. Working as part of our National Accounts Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors...

  • Customer Service Advisor

    24 hours ago

    Warrington, United Kingdom CV-Library Full time

    Job Title: Customer Service Advisor Location: Warrington (WA3 7PG) Salary: £26,000 per annum Shifts: Monday- Friday 08:30- 17:00 Contract Type: Permanent Our client is a worldwide leader in industrial fluid system manufacturing and support, and they are currently looking for an experienced Customer Service Advisor to join their expanding...

  • Customer Service Advisor

    3 months ago

    Warrington, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to £22,464 Per Annum. **Customer Service Advisor benefits: ** - Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum. - 25 days standard...

  • Customer Service Advisor

    4 months ago

    Warrington, United Kingdom Uniting People Full time

    **Customer Service Advisor** **Basic Salary: £22,672 + £1200 attendance Bonus** **Warrington WA4** **Office Hours** **June Start Date** We are looking for customer service advisors to join an expanding team in Warrington. We are looking for someone who is confident and has a natural ability to build a strong rapport with customers. You will be joining a...

  • Customer Service Advisor

    3 months ago

    Warrington, United Kingdom brookson group Full time

    **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** Joining Brookson, you will gain an excellent knowledge of the industry and business which will enable you to progress your career. After training there is the option to work in the office each day if that’s your...

  • Customer Service Advisor

    3 weeks ago

    Warrington, United Kingdom Kingdom People Full time

    !!Customer Service Advisors Required in Warrington, WA3 Area!! We are currently looking to recruit a number of Customer Service Advisors to work on behalf of our client in the Warrington, WA3 Area. Our client is a leading online retailer of branded clothing and footwear supplying customers across the UK with next day delivery options. Duties Include - ...

  • Customer Services Advisor

    4 months ago

    Warrington, United Kingdom Howard James Recruitment Consultancy Ltd Full time

    Experienced Customer Services AdvisorLocation: Winwick, WarringtonOur client, a leading service provider, is experiencing significant growth and is seeking an experienced Customer Services Advisor to join their team in Winwick, Warrington.Key Responsibilities: * Manage a high volume of inbound and outbound calls efficiently. * Handle customer inquiries with...

  • Customer Service Advisor

    4 months ago

    Warrington, United Kingdom Certas Energy UK Ltd Full time

    **We are looking for Customer Service Advisor's to join our Domestic Sales & Service team, in our Warrington HQ, Monday to Friday between the hours of 8am-5pm** **As a Customer Service Advisor for Certas Energy you’ll have access to**: - Competitive salary - No weekend working - Commission - 25 days holiday (plus bank holidays) increasing to 26 after 2...

  • Customer Service Advisor

    2 days ago

    Warrington, Warrington, United Kingdom Certas Energy UK Ltd Full time

    We are seeking a skilled Customer Service Advisor to join our team at Certas Energy UK Ltd.About the RoleAs a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Advisor

    2 days ago

    Warrington, Warrington, United Kingdom Certas Energy UK Ltd Full time

    We are seeking a skilled Customer Service Advisor to join our team at Certas Energy UK Ltd.About the RoleAs a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Advisor

    2 months ago

    Warrington, United Kingdom Certas Energy UK Ltd Full time

    We are looking for Customer Service Advisor's to join our Domestic Sales & Service team, in our Warrington HQ, Monday to Friday between the hours of 8am-5pm This is a TEMP position with an immediate start until end of March 2025 To deliver a great customer experience and maximise sales opportunities. Working compliantly, following company policies and...

  • Customer Service Advisor

    5 days ago

    Warrington, Warrington, United Kingdom Certas Energy UK Ltd Full time

    We are seeking a skilled Customer Service Advisor to join our team at Certas Energy UK Ltd.About the RoleAs a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Advisor

    5 days ago

    Warrington, Warrington, United Kingdom Certas Energy UK Ltd Full time

    We are seeking a skilled Customer Service Advisor to join our team at Certas Energy UK Ltd.About the RoleAs a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Advisor

    4 months ago

    Warrington, United Kingdom First Choice Recruitment, Wakefield Full time

    **Job description** **Role: Customer Service Advisor** **Rate: £10.42 per hour (£11.49 after 12 weeks, Overtime one after 39 ours £17.24 overtime 2 £22.98)** **Hours: Various full time shifts patterns including weekends** **Start Date: Monday 04.09.23 OR Wednesday 06.09.23** First Choice are actively recruiting a number of **Customer Service Advisor...

  • Customer Service Advisor

    4 weeks ago

    Risley, Warrington, United Kingdom Uniting People Full time

    Customer Service & Sales Advisor - 6 month FTCFull time 37.5 hours Monday - Friday16 hours Monday & Tuesday24 - 30 hour contracts availableOur Customer Service & Sales Advisors are responsible for maintaining the relationships of our Domestic customer base, handling inbound contact (calls, email, web-chat and other channels as appropriate) putting the...

  • Customer Services Advisor

    4 months ago

    Warrington, United Kingdom Certas Energy UK Ltd Full time

    **We are currently looking for a Customer Service Advisor to join the Lubricants team at Certas Energy based at our Warrington Head Office.** Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers. **Were looking for**: - Customer Service Experience in similar...

  • Customer Service Advisor

    4 months ago

    Warrington, United Kingdom Certas Energy UK Ltd Full time

    **We are currently looking for a Customer Service Advisor to join the Lubricants team at Certas Energy based at our Warrington Head Office.** Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers. **We’re looking for**: - Customer Service Experience in...

  • Customer Service Advisor

    4 months ago

    Warrington, United Kingdom Exchange People Full time

    **Customer Service Advisor required in Warrington - £25,000 per annum** Our client who pride themselves on being a people-focussed employer, are expanding their team, and have an opportunity for a **PERMANENT Customer Service Advisor** to join their office in **Warrington, Cheshire.** You will responsible for: - Inputting orders on to company system. -...

  • Customer Services Advisor

    4 months ago

    Warrington, United Kingdom Certas Energy UK Ltd Full time

    We are currently looking for a Customer Service Advisor to join the Lubricants team at Certas Energy based at our Warrington Head Office.Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers. As a Customer Service Advisor, you will be the main point of contact...

  • Customer Service Advisor

    3 months ago

    Warrington, United Kingdom HRP Limited Full time

    Would you like to join a forward thinking company that invests in people and their development? Trading since 1945, HRP is one of the longest established refrigeration and air conditioning wholesalers in the UK. HRP has a strong pre and after sales support for an impressive portfolio of products. All products are available locally from a national network...