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Administrator - Contact Centre

3 months ago

Peterborough, United Kingdom BeMoto Bike Insurance Full time

**WHY BEMOTO?**

We are BeMoto and we are on a mission to make it easy for bikers to enjoy their passion. We are a privately owned, specialist motorcycle insurance broker run by bikers, for bikers. Our vision is to be the UK's most loved and trusted bike insurer by offering market leading products, great value and excellent customer service.

You will work in a rewarding, fast paced environment with a strong culture of delivering great customer outcomes.

JOB SUMMARY:
We are looking for a highly motivated and customer focussed administration assistant. As an

administration assistant, you will deal with our back office operations within agreed SLA’s and in line with our quality standards.

1. Consistently deliver within FCA guidelines.

2. Continually seek opportunities to improve our internal procedures.

KEY RESPONSIBILITIES:
■ Validate and upload proof of NCD.

■ Support with managing cancellation processes.

■ Actively chase and reduce the company's bad debt.

■ Support with policy validation.

■ Provide a great customer experience.

■ Support with claims by adding FNOL information into our core insurance system.

■ Dealing with company post both inbound and outbound.

■ General administration duties.

DESIRED QUALITIES & EXPERIENCE:
■ Previous experience in administration or an insurance based role.

■ Ability to work as a team or independently with mínimal supervision.

■ Strong customer focus and customer service skills.

■ Ability to work well in a fast paced environment.

■ Proactive about your own development.

CORE COMPETENCIES:
Self-Motivation, Attention to Detail, Customer Oriented (Internal and external customers), Strong Oral and Written Communication, Team Work.

SALARY & BENEFITS:
■ Salary Range: £20,020 - £22,000.

■ Full time, 35 paid hours per working week. Monday to Saturday, range of shifts between 9am -7pm.

■ Generous holiday entitlement: of 33 days (including bank holidays). Rising to 36 days with length of service.

■ Company Pension Scheme.

■ Flexible employee benefits plan, including:
○ Health cash plan

○ Employee assistance programme

○ Retail discounts

○ Cycle to work scheme

■ Annual salary reviews and development opportunities.

**Job Types**: Full-time, Permanent

**Salary**: £20,020.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Wellness programme

Work Location: In person