Contact Centre Agent

3 months ago


Peterborough, United Kingdom CarWorld Car Supermarket Full time

Main responsibilities will include
- Dealing with customer enquires in a timely and professional manner
- Handle any customer service queries to satisfaction
- Identify and maximise sales opportunities through cross selling and up selling through a “sales by service” approach
- Maintain knowledge on: products, procedures and policies so an accurate and high level of service can be provided to customers
- Escalate and record customer complaints
- Update any appointments, reservations you have made on all results boards
- Weekend work required

Preferred skills
- Previous customer service experience in a contact centre would be desirable
- Must be highly motivated and a self-starter
- A strong team player with the ability to self-manage your own work load
- Confident communicator with excellent telephone manner
- Passion for people and customer service.
- A natural desire to help others and assist where possible

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Work Location: In person


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