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111 Support Administrator

3 months ago

Peterborough, United Kingdom HUC Full time

Job summary

As a 111 Support Administrator you will play a pivotal role in the success of our service. By providing administrative support to our Peterborough Contact Centre Management Team, you will support the smooth running of our service.

Main duties of the job

Principle Responsibilities include, but not limited to:-

Secretarial/administrative support to the NHS11 team (typing, diary management, arranging meetings, dealing with correspondence etc.).

Support the maintenance of Standard Operating Procedures (SOPs) , ensuring updates are distributed appropriately.

Support the maintenance of the contingency manuals and other NHS111 documents for accuracy and distribution as necessary

Support the recruitment process - organising interview dates, copying documents, meeting candidates, and administering selection tests

Support the smooth running of the service by addressing employee related issues such as booking appraisals, Return to work administration,

Reporting to the 111 Support manager and supporting with any ad hoc administrative tasks and duties as required by the needs of the service.

Work closely with all contact centre managers ensuring collaborative working.

Liaise with surgeries for PLT planning alongside the CAS team.

Production of accurate reports daily including Sit Reps.

Ordering of staffing equipment/resources when necessary.

About us

We are an equal-opportunity employer committed to a diverse and inclusive organisation. We welcome applications from all qualified candidates regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation and socio-economic status. If you need any reasonable adjustments during the application or recruitment stage please contact R.

We reserve the right to close this vacancy early, should we receive sufficient applications.

Job description

Job responsibilities

For full details of the job description and person specification, please see attached documentation.

Person Specification

Skills

Essential

Good and accurate IT skills including Microsoft packages