Operational Incident Specialist

3 months ago

London, United Kingdom Currencycloud Full time

**About Currencycloud**

In 2021 Currencycloud was acquired by Visa; we are somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution.

We are open & collaborative, living and breathing our company values:
Be Human, Better Together and Own it.

**Reports to Operational Incident Manager**

Responsible for end to end management of all operational incidents from identification and resolution through to prevention. The Operational Incident Specialist will be responsible for any regulatory reporting requirements that may arise as part of an issue.

**The details...**

**Directly accountable for**:

- Providing key stakeholders across Payment, Treasury and Customer Operations with both accurate and frequent updates relating to Operational incidents
- Identification and resolution of complex incidents and problems
- Prioritisation of both short and long term solutions
- Ensuring regulatory thresholds for Safeguarding Breaches and Major Operational Incident reporting are monitored and triggered where necessary - creating and compiling any paperwork required
- Owning the recovery of any potential financial losses incurred
- Following incident framework procedures for escalation, out of hours support, fast problem resolution and to calculate potential risk
- Utilising incident dashboards and date to help drive reactive and proactive initiatives across cross functional groups
- Providing support for major incidents outside of UK business hours with an on-call rota
- Participation in incident retrospectives and other incident related forums with development, delivery and technical support teams

**Build and maintain**:

- Strong relationships with both internal and external stakeholders
- Detailed understanding of: Operational and Treasury processes
- Safeguarding and Major Operational Incident requirements per entity
- Backlog of incident/issue categorised by root cause and level of priority

**What Success Looks Like**:

- Fast resolution on operational incidents and issues
- Minimal financial losses incurred
- Anticipate and avoid future recurrences
- ** Ability to understand complex operations and flows**:

- Seamless and frequent flow of information/communication with the rest of the company

**The Personality Traits**:

- Can quickly grasp complex issues
- Detail oriented - analytical/investigative mind-set
- Very effective communicator & collaborator
- Be able to thrive in a fast paced/highly complex environment Bias to action - gets things done
- Sound judgement - able to make balanced data driven decisions under pressure
- Control mind-set - can identify processes and measures required to identify operational issues
- Highly self motivated with a “can do” attitudeRestless to resolve issues

**Skills and Experience**:

- An operational background within financial services working in a fast paced, high volume and complex operational environment
- Experience in identifying and resolving operational incidents and issues
- Hands on and independent, ability to identify operational incidents/issues
- Have an interest in the payments, financial services, technology or FX industry
- Excellent communication skills both written and verbal
- Excellent team working skills, ability to manage own workload and tenacious attention to detail
- Excellent stakeholder management Ability to switch between multiple incidents/issues

**Why Currencycloud?**

We are a company that values flexibility and a positive work-life balance. Wherever you are located, we trust you and your manager to determine the best office arrangement for you.

Your health and well-being are a top priority for us, and that's why we offer an extensive employee benefits package that takes care of you from all angles. You'll enjoy a competitive salary, a performance-based bonus (for permanent employees), a generous pension or 401K contribution, a flexible benefits allowance (location dependant) and a comprehensive healthcare plan that has built-in access to mental health support.

We also believe in providing our employees with ample opportunities for growth and development, so you'll have access to comprehensive learning and development resources as well as leadership training that will help you achieve your career goals.
- We aren’t currently looking for additional Recruiter support on this role and won’t be accepting any unsolicited CVs_

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