Client Administration Specialist

2 weeks ago

Chippenham, United Kingdom Water Babies Full time

Client Administration Specialist
Job Description & Person Specification

Job Title: Client Administration Specialist
Responsible to: Client Services Manager/Franchisee
Salary Grade: 19-22K Dependant on experience

**Main Purpose of the Post**:

- To be responsible for the administration of clients using our bespke CRM system
- To support the acquisition of new customers
- To provide a fantastic customer service experience

**Responsibilities**:

- To develop positive, trusting relationships with current, new and potential clients
- To continually review the existing processes, making them as effective as possible as trends and technology change
- To keep best practices and SOPs in line with the process
- Establish, develop and maintain relationships with customers and identify the potential for new customer sales
- Collate data on a weekly/monthly basis relating to successful retention rates etc and report these to the Office Manager
- Work alongside the Office Manager to identify classes required, classes to be disbanded, classes that need attention or support and help identify where marketing focus should be
- Contact new starters after three weeks of swimming by way of a welfare call and an opportunity to upsell and check all ok
- Contact three week no shows by way of a welfare call to check-in
- Assist with the coordination and management of the waiting lists for new classes
- To provide backup and support to the whole team as and when required
- To help with marketing campaigns to drive future business
- Any other duties as may be deemed appropriate

**Person Specification**:
We are looking for someone who:
**Personal Motivators**
Enjoys talking to lots of different people
Is target driven and likes a challenge
Likes taking responsibility for their own work
Gets a buzz from meeting customers’ needs
Likes to enthuse others about Water Babies

**Resilience**
Shows positive emotions to customers
Remains calm with difficult customers
Is able to handle objections, problem solve and convert a sale
Is able to understand the feelings of others
Can deal with repetitive tasks

**Interpersonal Dexterity**
Builds rapport quickly over the telephone
Able to communicate clearly
Can explain concepts simply and confidently
Well organised and pays attention to detail
Has a voice and will contribute ideas to improving systems and processes

**Intellectual Capability**
Can multi-task
Is able to follow orders and process
Completes tasks to a high standard
Can switch from one thing to another as required
Computer literate

**Other requirements**
Be flexible and prepared to work some weekends for photoshoots/marketing events
Be part of the on-call rota
Call centre experience would be advantageous

**Additional Oportunities**

**Hours of Work**
We are looking to recruit for a fulltime position of 35 hours a week Monday to Friday 9am - 5pm. However, we are open to the possibility of swapping 1 or 2 week days in the office for weekends working from home.

**Office Location**
Plough Lane, Chippenham, England SN15

**Salary**: £19,500.00-£22,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

  • Fleet Administrator

    2 weeks ago

    Chippenham, United Kingdom Omega Resource Group Full time

    Job Title: Fleet Administrator Location: Chippenham (Hybrid)  Pay Range: £12.02 per hour  Type: Contract Our client, a global market leader in fleet management services, are seeking a Fleet Administrator to join their growing team. The successful candidate will play a crucial role in managing the company’s leasing operations, ensuring accuracy and...

  • Administrator / Fleet Administrator

    2 weeks ago

    Chippenham, Wiltshire, United Kingdom Omega Resource Group Full time

    Fleet Administrator Location: Chippenham (Hybrid) 02 per hour Type: Contract Our client, a global market leader in fleet management services, are seeking a Fleet Administrator to join their growing team. Key Responsibilities – Fleet Administrator Maintain Lease Control Spreadsheet and ensure accuracy of data. Collaborate with Vehicle...

  • Administrator - Podiatry Department

    4 weeks ago

    Chippenham, United Kingdom Wiltshire Health and Care Full time

    Administration Supervisor **Part-time (30 hours) 18-month fixed term.** **Flexible working pattern Monday Friday 08:00 - 16:00 or 08:30 - 16:30** We are seeking to recruit an enthusiastic and motivated Administration Supervisor to join our busy, friendly management team with responsibility for day-to-day administration processes supporting a team of...

  • Administrator / Fleet Administrator

    1 day ago

    Chippenham, Wiltshire, United Kingdom Omega Resource Group Full time

    Fleet Administrator Chippenham (Hybrid) 02 per hour Type: Contract Our client, a global market leader in fleet management services, are seeking a Fleet Administrator to join their growing team. Key Responsibilities - Fleet Administrator Maintain Lease Control Spreadsheet and ensure accuracy of data. Collaborate with Vehicle Acquisitions and...

  • Administration Assistant

    4 days ago

    Chippenham, United Kingdom Belectric Solar Ltd Full time

    **Position: Administration Assistant/ O&M Assistant** **Location: Brinkworth** **Contract: Full time, permanent** **Salary: £25,000 per annum** Belectric UK is seeking a highly organized and proactive Administration Assistant to support the Business Development and Innovation team. This role plays a critical part in facilitating the tender process,...

  • Administrator

    4 weeks ago

    Chippenham, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps Swindon are currently recruiting for Customer Service Administrator's to join our global equipment hire client based near Corsham Immediate start Monday - Friday 8.30- 17.30 £25,000 to £28,000 per annum depending on experience on perm basis Long term Temporary to Permanent opportunities Weekly pay Full training...

  • Engineering Administrator

    4 weeks ago

    Chippenham, United Kingdom BMR Solutions Ltd Full time

    Technical Administrator (Manufacturing) Chippenham £13.00 to £15.00 Per Hour DOE + Holidays + Pension + Company Benefits Ongoing Long-Term Contract Monday to Friday 07.30-15.30 This role will focus on making sure deliverables are aligned with agreed production KPIs and targets and liaising with key interfaces such as internal departments to ensure...

  • Client Account Manager

    5 days ago

    Chippenham, United Kingdom Evoke Staffing Ltd Full time

    Client Account ManagerSwindon£28,000 pa - £33,000 pa plus company benefitsEvoke Staffing are working with a specialist management company who require a Client Account Manager to coordinate and manage Client requirements accordingly and accurately.This is an exciting position for a great company who work with many large corporations as well as small...

  • Fleet Administrator

    2 weeks ago

    Chippenham, United Kingdom Omega Resource Group Full time

    Job Title: Fleet Administrator Location: Chippenham (Hybrid) Pay Range: £12.02 per hour Type: Contract Our client, a global market leader in fleet management services, are seeking a Fleet Administrator to join their growing team. The successful candidate will play a crucial role in managing the company's leasing operations, ensuring accuracy and efficiency...

  • Fleet Administrator

    1 day ago

    Chippenham, Wiltshire, United Kingdom Omega Resource Group Full time

    Job Title: Fleet Administrator Location: Chippenham (Hybrid) Pay Range: £12.02 per hour Type: Contract Our client, a global market leader in fleet management services, are seeking a Fleet Administrator to join their growing team. The successful candidate will play a crucial role in managing the company's leasing operations, ensuring accuracy and...

  • Fleet Administrator

    3 days ago

    Chippenham, Wiltshire, United Kingdom Omega Resource Group Full time

    Job Description Job Title: Fleet Administrator Location: Chippenham (Hybrid) Pay Range: £12.02 per hour Type: Contract Our client, a global market leader in fleet management services, are seeking a Fleet Administrator to join their growing team. The successful candidate will play a crucial role in managing the company's leasing operations,...

  • Fleet Administrator

    2 weeks ago

    Chippenham, Wiltshire, United Kingdom Omega Resource Group Full time

    Job Title: Fleet Administrator Location: Chippenham (Hybrid) Pay Range: £12.02 per hour Type: Contract Our client, a global market leader in fleet management services, are seeking a Fleet Administrator to join their growing team. The successful candidate will play a crucial role in managing the company's leasing operations, ensuring accuracy and...

  • Sales Administrator

    4 weeks ago

    Chippenham, United Kingdom County Recruitment Full time

    Motor Trade Experienced Sales Administrator wanted to join our clients multi franchise dealership. Key Responsibilities · Provide general administrative support for various functions within the Dealership. · Daily prints - Consignment notes, reconsignment notes, daily contract, Manufacture invoices, used car approved vehicles. · Deal with Lombard...

  • Administrator

    4 weeks ago

    Chippenham, United Kingdom PRIMIS Mortgage Network Full time

    **Administrator - Hybrid Working or Full Office** **Part of LSL Property Services plc**, PRIMIS Mortgage Network are an Appointed Representative Mortgage Network within the Financial Service sector. Based within our **Chippenham **offices located on the Methuen Business Park, SN14 we are looking to as a result of business growth to recruit a number of...

  • Administrator / Fleet Administrator

    2 weeks ago

    Chippenham, Wiltshire, United Kingdom Omega Resource Group Full time

    Fleet Administrator Location: Chippenham (Hybrid) 02 per hour Type: Contract Our client, a global market leader in fleet management services, are seeking a Fleet Administrator to join their growing team.

  • Finance Administrator

    1 week ago

    Chippenham, United Kingdom MJ Church Ltd Full time

    MJ Church Ltd are looking for an extremely focused Finance Administrator to join their ever growing Contracting Division. **Key Tasks & Responsibilities**: - Purchase ledger: Match and Process invoices to Purchase Orders & enter onto accounting system; - Match and Process GRN’s to Purchase Orders - Subcontract Ledger: Process Invoices, Applications and...

  • IT Specialist

    2 weeks ago

    Chippenham, Wiltshire, United Kingdom VIQU Limited Full time

    IT Specialist- Chippenham £28,000 to £40,000 + OTE £50k+ We have partnered with a global Managed Service Provider who are recruiting for a IT Specialistto join their expanding team to view current business accounts and see where there is room to upsell. The bonus scheme works on meeting company margin growth which has been smashed over the years by the...

  • Case Administrator, Chippenham Probation Office

    4 weeks ago

    Chippenham, United Kingdom Ministry of Justice Full time

    **Case Administrator, Chippenham Probation Office - 78075** **£20,126 - £23,182** **Chippenham**: **Overview of the job** This is an administrative job within the Probation Service. **Summary** The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient...

  • Case Administrator, Chippenham Probation Office

    4 weeks ago

    Chippenham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 307392**Salary**: - £20,126 - £23,182**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the...

  • Office Customer Service/invoicing Administrator

    1 week ago

    Chippenham, United Kingdom Futur First Full time

    Due to successful growth, Futur First, an entrepreneurial Recycling and Waste Management Consultancy have an excellent opportunity for an experienced Office Customer Service/Invoicing Administrator to join a friendly successful team based on the outskirts of Chippenham. Managing some well-known national clients and with ambitious plans for 2024 there is the...