Customer Success Executive

2 days ago

Gloucester, United Kingdom Claranet Limited Full time

The Customer Success Executive - Sales (CSE-S) will be passionate about working in both Customer Service and Sales. This role will be focused on providing responsive customer service engagement to Claranet customers as part of the Customer Success Team alongwith providing reactive sales and commercial support. This is a key role owning customer inbound engagement activities focusing on reactively addressing Sales and Commercial enquiries along with administration, resolution and reporting of customer concernsraised either directly by customers or via Claranet’s proactive customer experience improvement programs. The Customer Success Executive
- Sales, CSE-S will be required to support reactive sales and commercial opportunities with support for Sales ops and forsignificant opportunities to support colleagues within the appropriate Business Units.

You will be accountable for ensuring that all inbound Sales and Service activity for defined accounts are accurately recorded and responded to with Claranet’s SLAs and KPIs, and using Claranet reporting tools, proactively identify key themes and trends andrecords all activity in our Customer Management tools. On occasion, the Customer Success Executive CSE may also be required to support other CSM’s with activities such as Service Review administration, Critical Incident Management and Incident Reporting. Aspart of supporting collaborative working within Claranet, you will also work closely with Claranet teams to assist with answering any questions that may arise.

You will be someone who thrives on Sales, organisation, problem solving and working in a team as well interacting with key contacts from Claranet’s large customer base.

You will work with the CSM Team and Customer Service Leadership Team to evolve the Claranet Customer Experience. Resolving areas of customer dissatisfaction efficiently and satisfactorily enables the development of key customer relationships.

**Essential duties & responsibilities**
- Support reactive sales opportunities for revenue growth or retention of customers with follow up in a timely manner
- Management of a sales pipeline/forecast using Salesforce
- Administer Claranet’s Customer Feedback inbound activity to ensure that any customer contact is recorded and resolved within set SLAs and KPIs.
- Takes ownership of customer feedback and investigate, ensuring they are resolved efficiently and satisfactorily.
- Where possible, proactively identify common trends and themes from inbound activity and raise with CSM Team Leaders for discussion.
- Understand and proactively identify customers concerns, manage in line with the appropriate level of management engagement and agree resolution approach.
- For significant opportunities assist all Claranet teams, specifically Business Unit sales to answer any questions with regards to Customer Services process, and provide support with any customer service requirements they may need assistance with.
- Working with Customer Success Team to ensure that Claranet continually achieves a positive client relationship, maximise customer satisfaction which is measured via Net Promoter Score
- Support the Customer Success Team with administration activity such as Service Reporting, Critical Incident Management or Incident Reporting.
- Attend Customer Success meetings (internal to identify areas to learn and develop Claranet’s Customer Service Experience).
- At all times represent Claranet Customer Service professionally, working with all teams to continually improve Claranet’s customer service experience and demonstrate a forward-thinking approach.

**Position specifications**

**Essential**
- Experience of reactive sales with commercial acumen to support both revenue growth and revenue retention opportunities
- Experience of working within a customer service environment and familiarity with resolving and responding to customers concerns.
- Ability to prioritize multiple complex tasks, whilst working to tight deadlines.
- Ability to communicate confidently both verbally & written whilst demonstrating close attention to detail.
- Ability to consistently produce high quality customer engagement output and confidently recommend improvements.
- Ability to develop and maintain relationships at all levels across multiple geographic locations (externally and internally)
- Ability to work flexibly when required
- Ability to adapt to change and work in an agile working environment.
- Be self-motivated with personal drive and enthusiasm to continually improve both Claranet and their own development.

**In addition, the following are highly desirable**:

- Proven ability to work creatively and analytically in a problem-solving environment and able to develop others to do the same
- Ability to interpret and lead discussions with data and customer information and be able to present information in a concise manner
- Knowledge of Managed Services and Technology
- Aspiration to work within the IT industry

Founded in 1996, Claranet has evolved into a multi-disciplinary technology services provider with global reach. The company has annualised revenues of circa £400 million, over 6,500 customers, and more than 2,500 employees in nine countries. In the UK wehave over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

We’re working on building an ever-improving company based on openness, diversity, collaboration, and empathy as our core values, a company that aims to be inclusive for the diverse group of people we get to work with, and where everyone supports each otherand celebrates successes together. We want our people to feel engaged, comfortable, and healthy—and to know that they can belong here, no matter their story or background. If this resonates with you, then come and join us.

  • Customer Success Associate

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom REAL Success Ltd Full time

    We're looking for a motivated Sales Assistant to join our team at REAL Success Ltd, a specialist seed supplier agribusiness in Gloucestershire. As a key member of our team, you'll be responsible for maintaining positive client/customer relationships and providing bespoke sales quotes.The successful candidate will have a full UK driving license and proof of...

  • Customer Success

    4 days ago

    Gloucester, United Kingdom Pareto Full time

    Job Title: Customer Success & Acquisition Location: Gloucester **Salary**: £24-£25k basic/ £35k OTE REF: J12886:BRI:GJ:CSA Sector: Tech Our client is a multi-award winning, global tech enterprise - they're now looking for a range of university graduates to help further their presence and enhance their growth on a local scale! **The Role**: - Learn about...

  • Customer Success Advocate

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Ad Warrior Ltd Full time

    Customer Success AdvocateWe are looking for a talented Customer Success Advocate to promote the adoption and utilization of our Windows-based software among our customers.ResponsibilitiesAs a Customer Success Advocate, you will play a pivotal role in ensuring customer satisfaction by delivering exceptional support, training, and software maintenance...

  • Customer Success Lead

    2 months ago

    Gloucester, Gloucestershire, United Kingdom Pareto Full time

    About the Role:Pareto is seeking a skilled CUSTOMER SUCCESS LEAD to join their team. This individual will be responsible for leading customer success initiatives and building strong relationships with key clients.Key Responsibilities:Support the Board Team on specific activities, including preparation, market analysis, and project coordination.Attend...

  • Customer Success Lead

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Pareto Full time

    Are you looking for a challenging role that involves building and maintaining strong relationships with clients?Pareto is seeking a Customer Success Lead to join their team in Cheltenham. As a key member of the Board Team, you will be responsible for supporting the preparation of market analysis, project coordination with internal teams, and ensuring that...

  • Customer Success Lead

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Pareto Full time

    About the RoleThis is a key position within our organisation, requiring a skilled professional to lead our customer success and relationship management efforts.The successful candidate will be responsible for supporting the Board Team members on specific activities, attending meetings, and ensuring that board members are informed of activity in a timely...

  • Customer Success Specialist

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Pareto Full time

    Job OverviewWe are seeking a highly motivated and organized Customer Success Specialist to join our team in Cheltenham.This is an excellent opportunity for someone with a degree and a passion for customer experience and communications.The successful candidate will have the ability to build strong relationships with stakeholders and provide exceptional...

  • Customer Success Manager

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Pareto Full time

    About the RoleIn this role, you will work closely with the Board Team to ensure that actions from meetings are clear and followed up correctly. You will also attend events and support activities when required, and provide additional support within meetings.The ideal candidate will have a degree education and a desire to build a career in customer success or...

  • Customer Success Officer

    7 months ago

    Gloucester, United Kingdom BAE Systems Full time

    **Location(s): UK, Europe & Africa : UK : Gloucester || UK, Europe & Africa : UK : Guildford || UK, Europe & Africa : UK : London || UK, Europe & Africa : UK : Manchester** BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so...

  • Customer Sales Executive

    4 weeks ago

    Gloucester, United Kingdom i2i Recruitment Full time

    Customer Sales Executive Competitive + bonus Gloucester Join one of the UK’s most reputable and successful Insurance companies at their HQ in Gloucester. This is an excellent opportunity for someone who is target-driven and eager to earn monthly bonuses. You’ll be following up on enquiries, generating sales, and engaging with people using your strong...

  • Customer Sales Executive

    4 weeks ago

    Gloucester, United Kingdom CV-Library Full time

    Customer Sales Executive Competitive + bonus Gloucester Join one of the UK’s most reputable and successful Insurance companies at their HQ in Gloucester. This is an excellent opportunity for someone who is target-driven and eager to earn monthly bonuses. You’ll be following up on enquiries, generating sales, and engaging with people using your...

  • Customer Support Executive

    4 days ago

    Gloucester, United Kingdom i2i Recruitment Consultancy Full time

    **Customer Support Executive** **£24,000** **Gloucester - Hybrid working option** - Are you looking to join a company that values purpose over profits, in the hope of making a genuine difference within their industry? - Want to work in a role that is fast paced and varied amongst a team of experts within their field? We are delighted to be partnering one...

  • Customer Sales Executive

    4 weeks ago

    Gloucester, United Kingdom I2I Recruitment Full time

    Customer Sales Executive Competitive + bonus Gloucester Join one of the UK's most reputable and successful Insurance companies at their HQ in Gloucester.This is an excellent opportunity for someone who is target-driven and eager to earn monthly bonuses.You'll be following up on enquiries, generating sales, and engaging with people using your strong...

  • Customer Support Executive

    6 days ago

    Gloucester, United Kingdom Direct Online Services Ltd Full time

    **Job Overview** - As a Customer Support Executive, you will be the expert supporting our customers with all post-sale enquiries and complaints, finding both effective and efficient solutions to these enquiries. - You will represent the company within their multiple brands and multiple customer channels on a daily basis. - You will be responsible for...

  • Customer Care Executive

    7 months ago

    Gloucester, United Kingdom Howden Group Holdings Full time

    From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us...

  • Customer Care Executive

    7 months ago

    Gloucester, United Kingdom The Ohub Full time

    Are you ready to embark on an enriching professional voyage with The Opportunity Hub UK? We're on the hunt for an Customer Care Executive to join our dynamic team. Let's navigate this exciting career path together! **Company Overview** The Opportunity Hub UK, affectionately known as The OHub, is revolutionising the career landscape. We provide a unique...

  • Customer Care Executive

    7 months ago

    Gloucester, United Kingdom The Ohub Full time

    Are you ready to embark on an enriching professional voyage with The Opportunity Hub UK? We're on the hunt for an Customer Care Executive to join our dynamic team. Let's navigate this exciting career path together! **Company Overview** The Opportunity Hub UK, affectionately known as The OHub, is revolutionising the career landscape. We provide a unique...

  • Mechanical Customer Development Executive

    1 month ago

    Gloucester, Gloucestershire, United Kingdom TPS Full time

    Sales and Partnership Role: We require an exceptional Mechanical Customer Development Executive to develop and implement sales plans to increase revenue from mechanical customers, achieve target KPIs, and find new business opportunities in Gloucester/Hereford areas.Primary Responsibilities:Partner with our Area Sales Manager (ASM) and TPS Centre Managers to...

  • Customer Service Executive

    7 months ago

    Gloucester, United Kingdom Direct Online Services Full time

    **Job purpose** As a Customer Service Executive, you will be the expert supporting our customers buy the products they need to improve their home and kitchen. You will represent the company across our multiple brands and multiple customer channels daily and be responsible for providing a high level of customer experience to all our customers. Product,...

  • Customer Account Executive

    7 days ago

    Gloucester, United Kingdom Envesca Ltd Full time

    Envesca boasts 26 years' experience and a reputation as one of the UK's leading Health and Safety and Food Safety training companies. Based in the heart of Gloucester, the company offers a wide range of both training and consultancy services to clients within many sectors including education, social care, leisure and hospitality and food manufacturing...