Customer Care Executive

7 months ago

Gloucester, United Kingdom Howden Group Holdings Full time

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

A fantastic opportunity to become part of the growing Howden Life and Health Team. We are a Life and Health Insurance Broker ,we believe we can offer the best advice, products and prices to our clients. We believe in putting our clients at the heart of what we do, always giving the best advice in our clients interest. We continue to grow and having recently taken on a new contract creating several opportunities available across the business including our highly regarded and client focused Customer Care team.

Our site based on Gloucester Business Park offers a fresh modern space with fantastic facilities on the doorstep, easily accessed by public transport and with plenty of on-site car parking available too. We offer flexibility in hours and location with the option to work from home 3 days per week. When you are working from the office, you can take advantage of our wellbeing events and options which are regularly ran from the office and have included flu vaccination clinics, outdoor Pilates, back and posture assessments along with free healthy snacks. like to socialise?? We run regular funded social activities along with our annual Summer and Christmas events.

We are looking for people who can demonstrate the right attributes and behaviours for this role rather than relevant industry experience. If you have a passion to help people, you are organised and have a great eye for detail this role could be for you. This is a fantastic opportunity for anyone who is looking for a new challenge or change in industry and wants to start a career within financial services. Your imput will assist in maximising revenue for the company by retaining existing clients and identifying new business opportunities

Benefits of a Customer Service Executive

Basic Salary of up to £22,500 per annum

Paid qualifications and an automatic £1,000 gross annual salary increase when you have completed your Cert CII Qualification
- Annual Wellbeing Schedule - On-site Health Checks, Reflexology and Dietician
- Clear career progression structure
- Pension scheme
- Death in Service Life Insurance
- Subsidised Private Medical Insurance
- Hybrid remote working
- 23 days holiday, rising to 25 with service (plus public holidays)
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Discounted gym membership, retail discounts scheme and childcare vouchers
- Perk Box - High Street Savings, Discounted Memberships and Freebies
- Health Cash Plan - included but not limited to Dental and optical cover, Online GP, Counselling sessions and much more
- Long service rewards
- Paid for qualifications
- Team building events

Requirements of a Customer Service Executive- First class sales and customer service skills- Persuasive communicator with the ability to listen to and assess client’s needs and translate into business opportunities- Flexibility and adaptability and the ability to work well under pressure- Excellent organisation and prioritisation skills and the ability to manage own workload- Takes accountability for own performance and initiates improvements when required

Responsibilities of a Customer Service Executive- Undertake ‘welcome calls’ to clients to ensure they are happy with their purchase, have received insurer documentation and to explain value added benefits included in their policy- Research and communicate up to date policy renewal information ensuring all clients receive the most appropriate advice and service relating to their insurance needs- Retain existing business at policy renewal- Contact clients who have cancelled a policy or are in default and look to resolve any issues in order for them to keep their policy or convert into new sales- Respond to queries from both clients and insurers in a pro-active manner- Identify and respond to all up-sell and cross-sell opportunities- Learn and retain detailed product knowledge- Any additional responsibilities or duties required by the business- Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)- Take responsibility for own personal development in terms of understanding the business, regulation and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues- As an employee you are required to be aware of the Assured Futures dat

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