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Customer Care Administrator

5 months ago

Gloucester, United Kingdom Clarkson Evans Full time

**Location**
- Gloucester

**Employment Type**
- Full Time

**Salary Details**
- From £22,000
We offer a Company pension scheme, life assurance and a discretionary bonus scheme. Staff receive subsidised gym membership, free fruit is provided in the office and we have a support and counselling service available to all employees. We have free parking onsite and an early finish on a Friday. In addition, we organise Christmas and summer social events for staff and a Children's Christmas party.

**Details**
- We’re looking for a well-organised team player with a ‘can-do’ attitude to join our busy, friendly and supportive customer care team.
We wire homes for the major national house builders and it’s important we respond promptly to calls and enquiries from the customers buying the homes they build. As a customer care administrator, you’ll play a key role in making sure we keep our customers happy and deliver the efficient service they’ve come to expect.
Our customer care team is a vital part of our business and puts us one step ahead of our competitors. If you’ve got the passion to help us continue exceeding our customers’ expectations, we’d like to hear from you. Full training will be provided and as you develop within the team there will be opportunities for progression.

**Responsibilities**
- Handle customer care calls, making sure they all get dealt with quickly and that customers receive a first-class service
- Schedule engineers’ calendars and daily workloads.
- Maintain regular contact with customers and builders to develop strong working relationships
- Generate quotations for chargeable works.
- Raise invoices and investigate invoice queries
- General administration

**Required Experience**

**Required Skills and Attributes**
- Impressive communication and organisation skills
- A great telephone manner, combined with the confidence to pick up the phone and speak to customers, engineers and homeowners
- Good attention to detail and a conscientious approach
- Strong IT skills desirable but full training will training will be given

**Application Close Date