Customer Account Executive

1 week ago

Gloucester, United Kingdom Envesca Ltd Full time

Envesca boasts 26 years' experience and a reputation as one of the UK's leading Health and Safety and Food Safety training companies.

Based in the heart of Gloucester, the company offers a wide range of both training and consultancy services to clients within many sectors including education, social care, leisure and hospitality and food manufacturing throughout the UK.

Due to continued business growth and expansion we are seeking to recruit a Sales Account Executive to join our bookings team.

Why work for us?
- You will be part of an extremely successful, award winning and well-established business
- You will benefit from a competitive salary with 25 days annual leave plus bank holidays
- You will be part of a team where your contribution is recognised and valued
- You will benefit from extensive training and support to enhance your personal development

What are we looking for?

They should be able to demonstrate excellent administration, IT, organisational skills and have an exceptional telephone manner. Strong communication skills are crucial as the role requires the individual to communicate with customers, prospects, staff and consultants.

Experience with both online and offline systems and processes, including customer relationship management systems is essential.

We are looking for an enthusiastic, conscientious and bubbly individual who prides themselves on attention to detail and who constantly strives to provide a high level of customer service.

Previous experience in working within a sales, training or reservations environment would be advantageous.

The role involves:

- Making daily accountant management calls to exisiting customers to stay in touch and cross sell services.
- Deal with any incoming customer enquiries and prepare customer proposals.
- Carry out daily follow up calls to live enquiries to secure the business.
- Record all communications on our CRM system.
- Follow up on leads from website visitors.
- Carry out daily telesales to identified leads.
- Playing a key role in business development and securing business.
- Carry out course follow up calls to main relationships and enquire about further business.
- Ensure our marketing and training databases are kept up-to-date and accurate.

Who are we looking for?
- Effectively organise, plan and co-ordinate but at the same time remain flexible and adaptable
- Be resourceful and inventive, use their initiative and be pro-active
- Recognise the importance of team members working cooperatively, not competitively, in order to achieve a common goal
- Be aware of other peoples needs, feelings and concerns and keep these in mind when taking actions or making decisions
- Be approachable and friendly. A good communicator who always listens carefully and expresses themselves clearly
- Encourage, inspire, motivate and support others

Work Remotely
- No

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
COVID Risk Assessment in Place
Regular cleaning and sanitizing of workplace
Weekly LFT

Work Location: One location

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