Customer Success Advocate
2 weeks ago
We are looking for a talented Customer Success Advocate to promote the adoption and utilization of our Windows-based software among our customers.
ResponsibilitiesAs a Customer Success Advocate, you will play a pivotal role in ensuring customer satisfaction by delivering exceptional support, training, and software maintenance services.
- Customer Support: Offer proactive and reactive support to customers, addressing technical issues, queries, and concerns.
- Training and Onboarding: Develop customized training programs to equip customers with the necessary skills to use the software effectively.
- Software Updates: Collaborate with the development team to implement software updates, providing clear guidance on new features and improvements.
- Feedback and Improvement: Collect customer feedback and work with the development team to drive continuous software improvement.
Requirements:
- Proficiency in Windows-based systems (Windows 10/11).
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- 1+ years of experience in technical support and customer service roles.
Estimated Annual Salary: £23,000 - £27,000 (dependent on experience and qualifications)
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Customer Success Associate
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Customer Success Lead
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