Customer Centred Housing Expert

1 week ago


Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full time

Estimated salary: £40,000 - £48,000 per annum.

About Our Organisation

GCH is a dynamic and forward-thinking housing organisation committed to providing safe and secure homes and communities where people can thrive. We strive to develop diverse teams where everyone can be their authentic self through an inclusive, family-friendly, flexible and fun culture.

Job Role

We are seeking an experienced Neighbourhood Manager to lead our patch team and provide customer-centred case management for key housing issues related to customers' homes and neighbourhoods. As a customer advocate, you will build effective and positive relationships and take ownership of issues and queries, ensuring successful completion of key customer journeys and high levels of satisfaction.

You will work closely with colleagues on a multi-disciplinary patch basis, ensuring that you understand the needs and key issues for customers in your patch, working together to identify and address priorities, keeping a strong focus on customer experience and being committed to effective and inclusive tenant engagement.

As Neighbourhood Manager, you will be responsible for conducting neighbourhood inspections and regular home visits, ensuring adequate condition of properties, identifying support needs and signposting to appropriate services to ensure tenancies are sustained.

Key Responsibilities
  • Collaborate with colleagues to identify and address priorities for customers in your patch.
  • Conduct neighbourhood inspections and regular home visits to ensure adequate condition of properties.
  • Identify support needs and signpost to appropriate services to ensure tenancies are sustained.
  • Provide customer-centred case management for key housing issues related to customers' homes and neighbourhoods.


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