Housing Operations Manager
3 weeks ago
At Gloucester City Homes, we're committed to providing exceptional customer-centred case management services for our residents. As a Neighbourhood Manager, you'll play a crucial role in ensuring the success of our virtual patch approach.
We're looking for a highly skilled and experienced professional with a strong understanding of housing law and its application within social housing. You'll be responsible for conducting neighbourhood inspections and regular home visits, identifying support needs, and signposting to appropriate services.
Key responsibilities include:
- Delivering statutory housing services with a focus on customer satisfaction
- Collating and analysing customer intelligence to inform service improvements
- Presenting information to the patch team to drive results-oriented discussions
We offer a competitive salary of £40,000 - £45,000 per annum, depending on experience, plus a range of benefits including a generous pension scheme and flexible working options.
About Us:
We're proud to be winners of Employer of the Year at the Housing Hero Awards and one of the Top Not-for-Profit organisations to work for, recognised by Best Companies in 2023. Our values of pride, quality, integrity, and innovation guide everything we do.
Salary: £40,000 - £45,000 per annum
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