Housing Support Specialist

4 days ago


Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full time
Job Summary:
"> We are seeking a highly skilled and dedicated professional to join our team as a Housing Support Specialist. As a key member of our housing services, you will be responsible for delivering positive outcomes for our residents through a professional and supportive service. You will implement initiatives to develop our future homeless accommodation provision and community-based care and support approaches.

">About the Role:
"> In this role, you will be responsible for your own caseload and safeguarding referrals, working with colleagues to ensure our homeless properties are safe and well-maintained places to live. You will conduct inspections of homeless accommodation and take ownership of raising and checking the completion of activities related to the property, communal repairs, and neighbourhood cleanliness / condition. You will be approachable and accessible to customers, communicating openly and ensuring they are kept updated as appropriate, providing support with the management of key issues, such as fire safety compliance, and liaising with internal and external stakeholders to successfully deliver solutions for customers relating to their homeless accommodation and that support the successful move on to permanent housing.

">Key Responsibilities:
"> * Deliver positive outcomes for our residents through a professional and supportive service
"> * Implement initiatives to develop our future homeless accommodation provision and community-based care and support approaches
"> * Conduct inspections of homeless accommodation and take ownership of raising and checking the completion of activities related to the property, communal repairs, and neighbourhood cleanliness / condition
"> * Be approachable and accessible to customers, communicating openly and ensuring they are kept updated as appropriate
"> * Provide support with the management of key issues, such as fire safety compliance, and liaise with internal and external stakeholders to successfully deliver solutions for customers relating to their homeless accommodation and that support the successful move on to permanent housing

">Requirements:
"> To be successful in this role, you will need to have a good understanding of homeless legislation and best practice and its implications for clients and housing organisations. You will also need to have experience of dealing effectively and proactively with clients in difficult situations where it is not always possible to meet customers' needs/wishes and be able to communicate and negotiate effectively with homeless and vulnerable people, as well as a wide range of support services and agencies. You will hold a relevant technical housing qualification, such as a level 4 diploma in Housing Management, and have demonstrable experience of working with homeless and/or vulnerable people. You will understand key issues faced by homeless people, adult safeguarding, identifying support needs and assessing risk. You will also be able to give accurate and up-to-date advice, information, and support on a broad range of topics including Housing and ASB legislation, welfare benefit legislation and advice.

">Benefits:
"> This is a full-time role, but we are happy to receive applications from those who may want to share the role on a part-time basis. The salary for this role is £40,000 per annum, and you will be required to use a car for travel between different sites. We offer a competitive benefits package, including opportunities for flexible working and career development.

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