Sales Manager
6 days ago
Unity Recruitment are currently seeking a Manager for A luxury Store based in Heathrow Airport.
Paying £30k Basic, OTE of £36 PLUS monthly bonus scheme, 28 days holiday, pension and staff discount.
The position will be available to start immediately and is a permanent contract.
The store manager you will be Based at Heathrow Airport, Middlesex. You will be working for a luxury retailer who sell designer brands.
The working week will be 5 days out of 7 and this could include weekends.
It is a bonus if you have experience working with a designer brand.
Must have at least 2-3 year's managerial experience in retail.
POSITION OBJECTIVE - Store Manager
To manage and develop your team to drive sales productivity, efficiency, and customer service levels of the store/concession.
Management and responsibility of all store/concession operational functions.
Manage and develop the management and sales team.
Manage the sales performance of the store/concession and staff productivity level.
Positively promote the image of the company.
AREAS OF ACCOUNTABILITY
Customer Service and Store/Concession Performance
- Maintain and increase the sales figures of the store/concession.
- Actively search for new business opportunities outside of the store/concession.
- Effectively manages all of the sales performance of the store/concession by completing daily/weekly/monthly sales charts.
- Confidently liaises with all host management.
- Regularly assesses the store/concession turnover, and uses initiative to implement and improve the takings.
- Ensure that sales budgets/targets are communicated to staff and the progressive result of the store/concession.
- Monitor productivity of the sales staff on a weekly/monthly basis, including completing all the in store sales charts.
- Ensure staff acknowledge customers quickly and offer friendly, courteous and efficient service.
- Be aware of competitor ranges and price points, and ensure that you regularly visit other retailers.
- Manage all customer follow up and ensure that it is done promptly and efficiently.
- Manage the level of after sales service and repairs for customers, including all
correspondence.
- Manage any phone enquiries/sales to ensure they are handled promptly and efficiently.
- Manage the mystery shop store/concession result, and ensure this is communicated to the individual staff member and all other team members.
- Manage all customer enquires and complaints, and ensure they are dealt with in a prompt and pro-active manner.
- Ensure that the shop floor coverage is maintained, and that staff are allocated to cover key areas.
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