Sales and Service Manager

3 weeks ago


Hounslow, Greater London, United Kingdom Zachary Daniels Full time

Do you have what it takes to become a Sales and Service Manager at Zachary Daniels in Westfield White City? We're looking for a highly motivated and customer-focused leader to join our team and help drive our store's performance.

In this key role, you'll be responsible for leading a dynamic team, developing their skills and abilities, and ensuring they deliver exceptional customer service. You'll also play a pivotal role in helping us achieve our sales and conversion targets.

Responsibilities:

  • Lead a team of Sales Consultants to achieve store sales and conversion targets
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Conduct regular training sessions to enhance team members' skills and knowledge
  • Monitor and evaluate team performance, identifying areas for improvement and implementing changes as necessary
  • Collaborate with other teams, such as Marketing and Operations, to achieve store goals and objectives
  • Stay up-to-date with industry trends and developments, and share knowledge with the team

We estimate the salary for this role to be around £13.65 per hour, with part-time hours (10, 12+16) available.

Requirements:

  • At least 2 years of experience in a leadership or management role
  • Proven track record of delivering excellent customer service and exceeding sales targets
  • Strong commercial awareness and ability to work well under pressure
  • Excellent communication and interpersonal skills
  • Ability to work flexibly, including evenings and weekends
  • Smart, presentable appearance with a passion for maintaining high standards


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