Sales and Service Manager
3 weeks ago
Do you have what it takes to become a Sales and Service Manager at Zachary Daniels in Westfield White City? We're looking for a highly motivated and customer-focused leader to join our team and help drive our store's performance.
In this key role, you'll be responsible for leading a dynamic team, developing their skills and abilities, and ensuring they deliver exceptional customer service. You'll also play a pivotal role in helping us achieve our sales and conversion targets.
Responsibilities:
- Lead a team of Sales Consultants to achieve store sales and conversion targets
- Develop and implement strategies to improve customer satisfaction and loyalty
- Conduct regular training sessions to enhance team members' skills and knowledge
- Monitor and evaluate team performance, identifying areas for improvement and implementing changes as necessary
- Collaborate with other teams, such as Marketing and Operations, to achieve store goals and objectives
- Stay up-to-date with industry trends and developments, and share knowledge with the team
We estimate the salary for this role to be around £13.65 per hour, with part-time hours (10, 12+16) available.
Requirements:
- At least 2 years of experience in a leadership or management role
- Proven track record of delivering excellent customer service and exceeding sales targets
- Strong commercial awareness and ability to work well under pressure
- Excellent communication and interpersonal skills
- Ability to work flexibly, including evenings and weekends
- Smart, presentable appearance with a passion for maintaining high standards
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