Customer Support Representative

3 weeks ago

London, United Kingdom Giti2c Full time

**What to expect of your role**:
You will be a part of our Portuguese-speaking Customer Support team in our London office, responsible for providing high-quality customer service for our product for the Portuguese market. We have a friendly environment, training is provided from the first day so you can perform to the fullest and you will be working on a shift-based schedule.

**You will be expected to**:

- Deliver high-quality services to our customers;
- Help customers with complaints and questions;
- Make calls to customers in difficult cases;
- Give customers information about our website;
- Other project support work.

(Full training will be provided)

**What you need to succeed in this role**:

- Can-do attitude;
- Excellent knowledge of the Portuguese language;
- Fluent English;
- Previous experience in customer care fields;
- The right attitude, accurate, hard-working, attentive to details, and self-organized person;
- Flexibility on working hours and days (work by shifts).

**About our corporate culture**:
As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, hence believe that our abilities contribute to achieving ambitious company goals

**Reasons to join us**:

- Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
- We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
- We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
- You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
- Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
- You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
- At our company, we prioritize the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
- Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
- With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.

**What’s next?**

Our recruiters will review your CV and reach out to you if you are suitable for the role.

**What your process will look like**:

- HR Interview with the Recruiter;
- Final interview with the team;
- Final decision.

**Our recruitment team is very willing to help out, so contact us with any questions you may have

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