Customer Support Representative

4 weeks ago


London, Greater London, United Kingdom OpenTable Full time
Customer Support Representative

We are seeking a highly skilled and enthusiastic Customer Support Representative to join our team at OpenTable. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, answering complex questions on function and usage of our products, and resolving issues in a timely and professional manner.

Responsibilities:

* Answer customer and employee inquiries via phone, email, chat, and other channels
* Provide outstanding service and support to our customers
* Accurately and efficiently log all contacts in our CRM (Salesforce)
* Work collaboratively with our team to resolve customer issues

Requirements:

* Excellent communication skills, with a bias towards customer service
* 1+ year's experience providing customer support, preferably in a software support environment
* Strong knowledge of Microsoft Windows and Apple operating systems
* Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a leading company in the hospitality industry
* Collaborative and dynamic work environment

About OpenTable:

OpenTable is a leading provider of online restaurant reservations and table management solutions. We are passionate about delivering exceptional customer experiences and are committed to helping our customers succeed.

If you are a customer-focused individual with excellent communication skills and a passion for the hospitality industry, we encourage you to apply for this exciting opportunity.

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