Customer Service Representative

3 weeks ago


London, Greater London, United Kingdom The Ivy Collection - Support Office Full time

About the Role: We are seeking a highly skilled Customer Service Representative to join our team as a Reservation Agent. As a key member of our reservations team, you will be responsible for delivering exceptional customer service via phone and live chat, ensuring that our guests receive a seamless and memorable experience.

Key Responsibilities:

  • Handling phone calls and live chats with guests to book, convert, and resolve day-to-day queries in line with our brand standards.
  • Meeting expected KPIs and conversion targets set by management.
  • Inputting reservations accurately and efficiently.
  • Maintaining a professional and positive work ethic, delivering excellent guest service on the phone to all guests.
  • Achieving monthly targets set by the business.
  • Confirming reservations accurately and efficiently.
  • Dealing with multiple restaurants as assigned by manager.
  • Maintaining knowledge of sites, offerings, and company values.
  • Being positive and responsive to any guest's requests.
  • Informing supervisors and managers of any complaints, comments, or perceived issues from guests and dealing with them accordingly.

What We Offer:

  • 50% staff discount for you and up to 3 friends when you dine in our restaurants.
  • Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
  • Career Development and Training, including Apprenticeships.
  • Free food and drinks to the same standard that we serve our guests when you are working.
  • Extra holiday allowance for length of service, up to 5 extra days after 5 years.
  • You can take your Birthday as a day off - Guaranteed.
  • Cycle to Work Scheme.
  • Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more.

About Us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.



  • London, Greater London, United Kingdom Rutherford Briant Full time

    Customer Service RepresentativeRutherford Briant is seeking a Customer Service Representative to join their team in Farringdon. As a Customer Service Representative, you will be responsible for:Providing exceptional customer service and resolving customer queries in a professional mannerManaging customer orders and maintaining accurate customer information...


  • London, Greater London, United Kingdom SSP Group Full time

    Customer Service RepresentativeAt SSP, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be the face of our company, providing exceptional customer experiences and ensuring a clean, safe, and welcoming environment for our customers.Key Responsibilities:Engage with customers and provide...


  • London, Greater London, United Kingdom Language Matters Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for delivering exceptional customer service and selling tickets across the Dutch market.Key Responsibilities:Delivering exceptional...


  • London, Greater London, United Kingdom Three Full time

    We are looking for a talented Customer Service Representative to join our team at Three UK. As a Customer Service Representative, you will be the face of our company brand, engaging and building relationships with customers. If you have a customer service head and enjoy providing amazing experiences that make people feel good, this could be the perfect role...


  • London, Greater London, United Kingdom ENGINEERINGUK Full time

    Customer Service RepresentativeENGINEERINGUK is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering a great shopping experience for our customers.Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.Serve and...


  • London, Greater London, United Kingdom Parent Bim's Restaurants LTD Full time

    Customer Service Representative Job DescriptionWe are looking for a Customer Service Representative to join our restaurant team at Parent Bim's Restaurants LTD. As a Customer Service Representative, you will be the first point of contact for our guests, ensuring they have an exceptional dining experience. Your primary responsibility will be to serve guests,...


  • London, Greater London, United Kingdom Monstera Talent Ltd Full time

    Customer Service RepresentativeFull-Time Availability RequiredWe are seeking a candidate who can embody our clients' values and brand identity in all customer interactions. As a Customer Service Representative, your primary objective is to represent brands in a manner that enhances customer loyalty, fosters positive experiences, and contributes to our...


  • London, Greater London, United Kingdom The Boots Company PLC Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at The Boots Company PLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service and respond to customer...


  • London, Greater London, United Kingdom Ritz Recruitment Full time

    Customer Service RepresentativeAre you a people person with excellent communication skills? Do you thrive in a fast-paced contact centre environment? We're looking for a Customer Service Representative to join our team at Ritz Recruitment. As a Customer Service Representative, you will be responsible for providing outstanding customer service to our clients...


  • London, Greater London, United Kingdom Virgin Trains Full time

    Customer Service RepresentativeWe are looking for a Customer Service Representative to join our team at Avanti West Coast. In this role, you will have the opportunity to deliver excellent customer service and make a difference to our customers' journey. You will work closely with our onboard team to ensure that our customers receive the best possible...


  • London, Greater London, United Kingdom a2dominion Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at a2dominion. As a Customer Service Representative, you will be responsible for delivering exceptional customer service with excellent interpersonal and communication skills.Key Responsibilities:Manage and resolve customer queries with a dedicated and...


  • London, Greater London, United Kingdom AlphaSights Full time

    We are seeking a Customer Service Representative to join our team at {company}. As a Customer Service Representative, you will be responsible for providing top-notch support to our clients via phone, email, and chat. Your goal will be to resolve customer inquiries and issues in a timely and professional manner.Responsibilities:Respond to customer inquiries...


  • London, Greater London, United Kingdom Speedy Support Services Ltd Full time

    At Speedy Support Services Ltd, we're looking for a skilled Customer Service Representative to join our team in the Customer Solutions office.This role is a vital part of our operations on the front line of sales and customer service, where you'll build strong relationships with our clients and provide exceptional support.As a Customer Service...


  • London, Greater London, United Kingdom Citygate Automotive Ltd Full time

    We are seeking a skilled Customer Service Representative to provide exceptional customer experiences at Citygate Automotive Ltd. Your key responsibilities will include:Answering and resolving customer inquiries in a timely and efficient manner.Maintaining a clean and organized reception area, ensuring a welcoming environment for customers.Providing access to...


  • London, Greater London, United Kingdom Madeira Star Full time

    We are seeking a dynamic and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer experiences, maintaining a clean and welcoming environment, and ensuring that all customers receive a high level of service.As a Customer Service Representative, you will work...


  • London, Greater London, United Kingdom Elite Recruitment Solutions Full time

    We are looking for a Customer Service Representative to join our team at Elite Recruitment Solutions. As a representative, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to kick-start your career in customer service.This role involves working with various stakeholders to resolve...


  • London, Greater London, United Kingdom Travelex Full time

    Customer Service RepresentativeTravelex is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, assisting with their travel money needs, and promoting our products and services.Key Responsibilities:Nurture and form relationships...


  • London, Greater London, United Kingdom Black & White Recruitment Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Black & White Recruitment. As a key member of our customer-facing team, you will be responsible for providing top-notch assistance to all customers while maintaining a consistent and professional customer experience.About the RoleThe ideal candidate...


  • London, Greater London, United Kingdom LIDL Full time

    We're looking for a Customer Service Representative to join our team at Lidl. As a Customer Service Representative, you'll be the face of our store, providing excellent customer service and ensuring that every customer receives the service they deserve.Key Responsibilities:Provide exceptional customer service, responding to customer queries and requests in a...


  • London, Greater London, United Kingdom The Boots Company PLC Full time

    Customer Service Role OverviewWe are seeking a highly skilled Customer Service Representative to join our team at The Boots Company PLC during the Christmas period. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, ensuring a positive shopping experience, and contributing to the overall...