Customer Service Representative

7 days ago

London, Greater London, United Kingdom The Ivy Collection - Support Office Full time

About the Role: We are seeking a highly skilled Customer Service Representative to join our team as a Reservation Agent. As a key member of our reservations team, you will be responsible for delivering exceptional customer service via phone and live chat, ensuring that our guests receive a seamless and memorable experience.

Key Responsibilities:

  • Handling phone calls and live chats with guests to book, convert, and resolve day-to-day queries in line with our brand standards.
  • Meeting expected KPIs and conversion targets set by management.
  • Inputting reservations accurately and efficiently.
  • Maintaining a professional and positive work ethic, delivering excellent guest service on the phone to all guests.
  • Achieving monthly targets set by the business.
  • Confirming reservations accurately and efficiently.
  • Dealing with multiple restaurants as assigned by manager.
  • Maintaining knowledge of sites, offerings, and company values.
  • Being positive and responsive to any guest's requests.
  • Informing supervisors and managers of any complaints, comments, or perceived issues from guests and dealing with them accordingly.

What We Offer:

  • 50% staff discount for you and up to 3 friends when you dine in our restaurants.
  • Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
  • Career Development and Training, including Apprenticeships.
  • Free food and drinks to the same standard that we serve our guests when you are working.
  • Extra holiday allowance for length of service, up to 5 extra days after 5 years.
  • You can take your Birthday as a day off - Guaranteed.
  • Cycle to Work Scheme.
  • Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more.

About Us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Moto Full time

    Customer Service RepresentativeAs a Customer Service Representative with Moto, you will be the face of our brand, delivering exceptional customer service and ensuring a seamless shopping experience for our customers.You will be responsible for maintaining stock levels, preparing hot food and refreshments, serving customers in a timely manner, and providing...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom Rutherford Briant Full time

    Customer Service RepresentativeRutherford Briant is seeking a Customer Service Representative to join their team in Farringdon. As a Customer Service Representative, you will be responsible for:Providing exceptional customer service and resolving customer queries in a professional mannerManaging customer orders and maintaining accurate customer information...

  • Customer Service Representative

    4 weeks ago

    London, Greater London, United Kingdom Maplecrest Ford Lincoln of Union Full time

    Business Development Center RepresentativeWe are seeking a highly motivated and results-driven Business Development Center Representative to join our team at Maplecrest Ford Lincoln of Union.As a Business Development Center Representative, you will be responsible for responding to all internet leads, confirming sales appointments, and performing long-term...

  • Customer Service Representative

    4 weeks ago

    London, Greater London, United Kingdom Maplecrest Ford Lincoln of Union Full time

    Business Development Center RepresentativeWe are seeking a highly motivated and results-driven Business Development Center Representative to join our team at Maplecrest Ford Lincoln of Union.As a Business Development Center Representative, you will be responsible for responding to all internet leads, confirming sales appointments, and performing long-term...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom SSP Group Full time

    Customer Service RepresentativeAt SSP, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be the face of our company, providing exceptional customer experiences and ensuring a clean, safe, and welcoming environment for our customers.Key Responsibilities:Engage with customers and provide...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom 3R Truck Service Full time

    Customer Financial Services ExecutiveWe are seeking a highly skilled Customer Financial Services Executive to join our team at 3R Truck Service in London. As a key member of our customer service team, you will be responsible for delivering exceptional financial solutions and customer service excellence.Key Responsibilities:Act as the primary point of contact...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom Language Matters Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for delivering exceptional customer service and selling tickets across the Dutch market.Key Responsibilities:Delivering exceptional...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Moto Full time

    Customer Service RepresentativeAs a Customer Service Representative with Moto, you will be the face of our brand, delivering exceptional customer service and ensuring a seamless shopping experience for our customers.We are looking for enthusiastic and motivated individuals to join our team, who are passionate about providing outstanding customer service and...

  • Customer Service Representative

    1 week ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    Customer Service RepresentativeENGINEERINGUK is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering a great shopping experience for our customers.Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.Serve and...

  • Customer Service Representative

    4 weeks ago

    London, Greater London, United Kingdom Utility Warehouse Limited Full time

    {"title": "Customer Service Representative", "description": "Join Our Team as a Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Utility Warehouse Limited. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional...

  • Customer Service Representative

    4 weeks ago

    London, Greater London, United Kingdom Utility Warehouse Limited Full time

    {"title": "Customer Service Representative", "description": "Join Our Team as a Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Utility Warehouse Limited. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional...

  • Customer Service Representative

    4 weeks ago

    London, Greater London, United Kingdom Harrison Scott Associates Full time

    Customer Services RepresentativeHarrison Scott Associates is seeking a highly skilled Customer Services Representative to join our award-winning client services team.Key Responsibilities:Liaise with Account Managers and Clients to clarify requirements and ensure seamless communication.Utilize estimating and production software to optimize workflow and...

  • Customer Service Representative

    4 weeks ago

    London, Greater London, United Kingdom Harrison Scott Associates Full time

    Customer Services RepresentativeHarrison Scott Associates is seeking a highly skilled Customer Services Representative to join our award-winning client services team.Key Responsibilities:Liaise with Account Managers and Clients to clarify requirements and ensure seamless communication.Utilize estimating and production software to optimize workflow and...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom Adecco UK Limited Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Adecco UK Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities: Handle...

  • Customer Service Representative

    1 day ago

    London, Greater London, United Kingdom Parent Bim's Restaurants LTD Full time

    Customer Service Representative Job DescriptionWe are looking for a Customer Service Representative to join our restaurant team at Parent Bim's Restaurants LTD. As a Customer Service Representative, you will be the first point of contact for our guests, ensuring they have an exceptional dining experience. Your primary responsibility will be to serve guests,...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Monstera Talent Ltd Full time

    Customer Service RepresentativeFull-Time Availability RequiredWe are seeking a candidate who can embody our clients' values and brand identity in all customer interactions. As a Customer Service Representative, your primary objective is to represent brands in a manner that enhances customer loyalty, fosters positive experiences, and contributes to our...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom Focus Resourcing Full time

    Customer Service Representative OpportunityAn exciting opportunity has arisen to work for our esteemed client in High Wycombe as a Customer Service Representative, offering a competitive annual salary of between £23,000 - £26,000, dependent on experience.Working hours are Monday - Friday, 8AM - 4PM.As the Customer Service Representative, you will be...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom The Boots Company PLC Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at The Boots Company PLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service and respond to customer...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom Ritz Recruitment Full time

    Customer Service RepresentativeAre you a people person with excellent communication skills? Do you thrive in a fast-paced contact centre environment? We're looking for a Customer Service Representative to join our team at Ritz Recruitment. As a Customer Service Representative, you will be responsible for providing outstanding customer service to our clients...

  • Customer Service Representative

    2 months ago

    London, Greater London, United Kingdom Patterson Companies Inc Full time

    Customer Service RepresentativePatterson Companies Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to internal and external customers, sales representatives, and other stakeholders.Key Responsibilities:Process and ensure...