Customer Support Representative

2 weeks ago


London, Greater London, United Kingdom Palta Full time

Palta is a dynamic tech platform developing innovative mobile apps focused on health and well-being, serving over 60 million monthly active users. Our portfolio includes successful companies like Flo, Simple, and Zing.

We are looking for talented Seasonal Support Representatives to join our team. This role involves:

Main Responsibilities

Monitoring incoming messages via email and chat channels

Providing professional and empathetic user support

Collaborating with other teams to resolve issues

Turning negative customer interactions into positive experiences

Requirements

Experience with email and chat channels

Fluency in written English

Excellent customer service skills: accurate, compassionate, responsive, and resourceful

Ability to handle routine tasks under stress and remain organized

Self-motivated and able to thrive in a fast-paced environment

Tech-savvy with attention to detail

1-3+ years of experience in Technical Support or Customer Support

Perks and Benefits

Competitive salary

Fully remote position

Premium Simple subscription

Emergency days



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