Change Delivery Lead

6 months ago

London, United Kingdom EXL Service Full time

Overview:
**EXL (NASDAQ: EXLS)** is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations.
**EXL** was founded on the core values of innovation, collaboration, excellence, integrity and respect creating value from data to ensure faster decision-making and transforming operating models. Key industries including Insurance, Healthcare, Banking and Financial Services, Media, and Retail among others.

**Role Title**:
**Delivery Lead**

**BU/Segment**:
**Insurance**

**Location**:
**London 2-3 days office (Hybrid working)**

**Employment Type**:
**Permanent**

**Summary of the role**:
Dynamic Delivery Lead with strong Business Analyst/Project Manager/Governance Skills to drive transformative initiatives within the insurance and reinsurance sector. Leverage your expertise to analyse, strategies and implement changes, conduct cost/benefit analysis, and lead cross-functional teams. Shape the future of insurance operations and contribute to the success of our clients through innovative solutions and effective project management.

**As part of your duties, you will be responsible for**:

- **
Analysis and Assessment**:

- Conduct thorough analysis of current business processes and systems within insurance and reinsurance operations.
- Identify areas for improvement, inefficiencies and opportunities for optimisation.
- Collaborate with key stakeholders to gather business requirements and understand strategic objectives.
- ** Change Management**:

- Responsible for managing the delivery, governance and resourcing for EXL for account technology change (EXL, 3rd party and Client led project at involve EXL)
- First point of escalation for project issues.
- Develop a comprehensive understanding of the change required and effectively communicate proposed changes to stakeholders.
- Work closely with clients to assess the impact of changes on existing processes, systems and personnel.
- Define and implement change management strategies to ensure seamless transitions.
- ** Cost/Benefit Analysis**:

- Perform detailed cost/benefit analysis for proposed changes and initiatives.
- Evaluate potential risks and benefits associated with recommended solutions.
- Provide data-driven insights to support decision-making and prioritise initiatives based on their overall impact.
- ** Project Planning and Execution**:

- Develop detailed project plans outlining timelines, milestones, and resource requirements.
- Collaborate with cross-functional teams to ensure successful project execution.
- Monitor project progress and address any issues or roadblocks that may arise.
- ** Stakeholder Management**:

- Build and maintain strong relationships with key stakeholders at all levels of the organisation (both in the client and EXL).
- Act as a liaison between business units and technical teams, ensuring alignment with business goals.
- ** Documentation and Reporting**:

- Create and maintain comprehensive project documentation, including business requirements, process flows, and project plans.
- Generate regular progress reports and present findings and recommendations to executive leadership.

**Qualifications and experience we consider to be essential for the role**:

- Bachelor’s degree in Business Administration, Finance, Information Technology or related field.
- Project Management Professional (PMP) or Certified Business Analysis Professional (CBAP) certification is a plus.

**Skills and Personal attributes we would like to have**:

- Proven experience as a Business Analyst or Project Manager in the insurance or reinsurance industry.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Excellent communication and interpersonal skills.
- Ability to lead and influence cross-functional teams.

**As part of a leading global analytics and digital solutions company, you can look forward to**:
A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
**EXL** provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.

At
**EXL**, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees can enhance their skills and stay up

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