Customer Relationship Executive

5 months ago


Newport, United Kingdom Hexa Finance Limited Full time

**ABOUT HEXA**

Hexa Finance are an award winning, Newport based financial services and consultancy business that specialise in providing businesses with a range of financial products and services. Hexa Finance are passionate about supporting businesses when they need it most.
Hexa Finance believe our people can have an incredibly positive impact on our business and our customers. With that in mind, we are delighted to be adding to our team. Hexa will provide a tailored training and development plan via our “Hexacademy” to develop your career in financial services.

**ABOUT THE ROLE**

The role of Customer Relationship Executive is to help drive Hexa Finance forward by being a key component of our operation hub based in Newport.
Key aspects of your role include:
1. The most important thing to Hexa are our customers, which in this role will be our suppliers and funder partners. High levels of customer service are paramount to being successful in this role.

2. Successfully manage new proposals from receipt of enquiry through to completion by following our standard procedures and within agreed SLA’s.

3. Complete all resulting communications to a high standard of accuracy.

4. Being a positive influencer within the team, delivering good behavioral and professional standards in line with the Hexa core values.

**ABOUT YOU**

We are looking for someone that is passionate about joining and contributing to our continued success by demonstrating the following characteristics and experience:
1. Passionate about customer service with a track record of developing and growing relationships.

2. Comfortable managing multiple workstreams and changing priorities.

3. Passionate about communication and the impact that has on our service.

4. Willing to challenge business processes to improve what we do.

5. Excited to be involved in new ideas that can grow our business.

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Newport, NP18 2HU (required)

Ability to Relocate:

- Newport, NP18 2HU: Relocate before starting work (required)

Work Location: In person

Reference ID: CUSTSERV02.24



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