Customer Care Agent

4 months ago


Newport, United Kingdom gap trading Full time

Our client, a world leading entertainment company based in Newport are recruiting for Customer Service Representative.

The client has an engaging culture, holds events for all the workforce & this includes cinema days out, discount toy days, charity events, Christmas dinner & many other company events throughout the year.

Shift: Monday to Friday 8:00am to 17:00pm

Rate: £11.25 per hour

**Key Responsibilities**:

- Responsible and accountable for providing exceptional customer service.
- Process and update customer orders from beginning to end in an accurate and timely manner.
- Provide assistance to customers in order to resolve questions, issues, inquiries and complaints.
- Cultivate and maintain positive customer relationships. Work as a team with Sales to develop, maintain and grow customer accounts. Serve as a liaison between the customer and internal departments.
- Collect, comprehend, monitor and analyze customer requirements in order to support strategies to achieve desired delivery time and order fill rates. Gather and communicate service and quality opportunities.
- Build internal relationships and gain an understanding of key business processes in order to effectively communicate and execute to customer expectations.
- To support the communication of appropriate results through dashboards and other metrics to demonstrate results and opportunities. Provide timely information necessary to all internal departments to meet customer requests (i.e., forecasting, quality, etc.)..

**Benefits**:

- Discounted Products
- Monday to Friday work + overtime rates
- Company events, cinema days out, charity days, Christmas dinner
- Pool tables to use free of charge
- Good canteen facilities on site
- Free tea & coffee on site

Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact.

We are acting as an employment agency.

**Salary**: £11.25 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Overtime

Work Location: In person


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