Glbl Consulting PMO Exec Delivery Coordinator
8 months ago
**About the Role**:
As an Executive Level Delivery Coordinator within the Global PMO team you will play a key role in supporting the delivery of executive assessments to global clients across the world. The role involves liaising extensively with internal colleagues and client stakeholders to work through the processes for setting up and delivering global assessments at the highest standard.
You'll be involved in every part of the process from receiving requests from the client to delivery of the final feedback, and all the internal financial processes that sit alongside each stage of delivery. Your excellent communication skills will ensure that all individuals involved in the assessments are clear on the process and their involvement, and you'll advise new client contacts or internal colleagues accordingly when they are involved for the first time. The role requires a high degree of accuracy and attention to detail in a fast paced environment.
Working in a global team with colleagues based around the world provides a great opportunity to share and develop best practice, supporting each other for the benefit of the client. From time to time flexible working hours will be required for team or client meetings, to incorporate multiple time-zones.
**Role Responsibilities**:
**Operational Oversight**:
- Liaise closely with the Delivery Manager to provide timely updates on client assessments, highlighting successes and concerns, and ensuring that client SLAs are met.
**Project set up and management**:
- Develop a detailed knowledge of the Service Level Agreements for client assessments to enable efficient management of the processes for all concerned on a daily basis.
- Complete all administration for the client including system administration for products, coordinating and issuing invitations, monitoring responses and completing the post assessment tasks required in terms of the report and feedback.
- Adhere scrupulously to the processes required for tracking and recording assessments as outlined by the Delivery Manager.
**Client / participant management and support**:
- Provide a gold standard of service in communication and delivery of assessments to clients.
- Respond to, plan and monitor the progress of client bookings including pre and post assessment communications and materials.
- Manage project resources to deliver, review and proofread assessment outputs.
**Financial Management**:
- Support the Delivery Manager with the regular financial routines including:
- Open Air project creation, invoicing and revenue recognition.
- Monthly management of both the client and associate Purchase Order processes.
- Management of adhoc charges including cancellation fees to the client.
**Resource Planning**:
- Support the Delivery Manager with co-ordinating all elements of the relationship with internal Consultant colleagues and Associates globally to ensure the team has sufficient trained assessors to meet the needs of Client requirements.
- Identify and book appropriate assessors for Executive Assessments.
- Co-ordination of flights, accommodation and venues where face to face assessments are required.
**Quality Assurance**:
- Co-ordinate the post assessment phase of the assessment including report proofing and secure delivery to the client within the timeframes required by the SLA.
**Working within a global team**:
- Actively integrate cultural and regional differences into the Executive Assessment delivery to meet the requirements of the client.
- Capture and share regional and cultural differences to be considered when the Global PMO team deliver projects regionally.
- Support global colleagues with alternative tasks as required by the needs of the business.
**Experience requirements**:
- Demonstrable experience in a busy administrative and/or customer service role highly desirable.
**Knowledge and Skills Requirements**:
- Creative, problem solving, positive attitude to planning and organising
- Excellent communication skills both written and verbal
- Financial understanding to contribute to managing project budgets
- Proven ability to manage multiple tasks and deliverables, and the ability to prioritise accordingly.
- Agile mindset, adapting to changing or competing demands.
- Strong technical aptitude to learn and utilise bespoke platforms.
**Personal Attributes**:
- Self motivated and proactive
- Dedication to quality and service excellence
- Has an adaptable problem solving approach, remaining cool under pressure
- Collaborative mindset and ability to communicate effectively with internal and external stakeholders at all levels
- Has a strong desire for continuous learning and improvement.
- Demonstrate competence and confidence during interactions with others
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