Itsm Consultant

**Due to ever-increasing client demands, we are looking for passionate people to join iCore, to help our clients with their Digital transformation challenges. This is a great opportunity to join an employee-owned consultancy at the forefront of guiding clients in modernising their Service Management and Service Delivery capabilities to ensure they remain competitive in today’s fast-paced, agile world.**

**Your challenges as an iCore Consultant**

You will have the opportunity to undertake strategic consultative, and operational delivery, working with our broad range of blue-chip and public sector clients across all aspects of their IT Operating Model.

You will have the gravitas and confidence to engage up to executive level with our clients, with at least 10 years+ Service Management and delivery experience; some of which should be in major UK/global organisations.

Performing above client expectations on assigned deliverables, you will use your people skills to build relationships and proactively identify additional delivery opportunities and potential sales leads.

We work flexibility both on client sites and from home, as the needs of our client engagements require, so you must be willing to travel as part of this role. Most of our clients are based in the UK but some have overseas offices which may call for occasional overseas travel.

As part of a supportive, collaborative, and professional team of consultants in an employee-owned company you will be able to fully contribute towards the ongoing development and success of iCore.

**In this role you can expect to**
Undertake consultancy engagements **to** meet todays and tomorrows IT Delivery challenges faced by our clients and identify how to modernise elements of their Operating Model **to provide** transformation and improvement **programmes** **able to answer to** **these** challenges.

Drive business and operational change needed to deliver these transformational improvements across the Service Operating Models and Value Streams, to deliver key business outcomes, increasing the value obtained from IT services.

Use iCore products such as our Service Maturity Assessment to identify and provide improvement roadmaps and articulate the business benefits from these roadmaps to clients at an executive level.

Lead delivery workstreams as needed, working either on your own or within a larger client programme team.

Provide our clients and their staff with service management mentoring and staff augmentation in support of their transformation needs.

Participate in the development of iCore’s Service Management Practice by developing our delivery capabilities and producing whitepapers, case studies and blogs to articulate our capabilities to the wider marketplace.

**What you will bring to us**
Your knowledge and experience will give you more than enough foundation to be confident in fulfilling your assignments. To achieve this, you bring a growth mindset along with the following skills and experience:
Strong verbal, written and analytical skills, needed to critically evaluate the information gathered from multiple sources, and decompose high-level information into recommendations for our clients.

Fantastic interpersonal skills, able to negotiate priorities and to resolve conflicts amongst your delivery stakeholders, such as clients and internal team members.

Knowledge of implementation and configuration of IT service management tool suites, such as those provided by ServiceNow and BMC.

Your operational management/service delivery experience in a client and/or outsourcing environment.

Lessons you have learnt from designing, developing and/or implementing IT Operating Models and aligned ITSM process frameworks.

An understanding and exposure to: Agile Project Management, Agile Development, DevOps and Digital and Cloud implementations and management.

**Why join us at iCore?**
We are a supportive, collaborative and professional team where everyone wants to get the best solutions for our clients, and create the best working environment.

iCore operates as an Employee Ownership Trust which means it is run for the benefit of its employees.

We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us.

Reference ID: ITSMC 02/24

**Job Types**: Full-time, Permanent

**Salary**: £65,000.00-£80,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Private dental insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Experience**:

- IT Service Management: 10 years (required)
- Agile: 3 years (required)
- DevOps: 3 years (required)

Licence/Certification:

- Driving Licence (required)
- ITIL V3 Manager Level Certification (required)

Work authorisation:

- United Kingdom (required)

Work Location: Remote

Reference ID: ITSMC 02/24