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Implementation Manager
4 months ago
**Implementation Manager / Customer Success (SaaS Technical) *Hybrid / London* to £60k**
Opportunity for an Implementation Manager with a comprehensive technical understanding to join a rapidly growing SaaS business. The company automates the sales process for a range of enterprise clients to optimise and speed up their transactions, whilstensuring a superior customer experience is always delivered.
**Benefits**:
- Up to £60k salary
- Hybrid working (2 days a week remote)
- Continuous training and development
**Your role**:
As an Implementation Manager, you'll work closely with clients and the technical team who optimise the automation sales systems. You'll be taking ownership of multiple, large strategic projects which will include, on-boarding clients and connecting themwith the technical team, recommending strategies to meet customer business requirements, developing detailed project plans, and ensuring systems are running smoothly. You will be responsible for the overall success of onboarding projects of various sizes includingSMB, Mid-Market, and Enterprise, and will be involved in requirements-gathering, comprehensive onboarding, and troubleshooting any technical issues that are identified along the way.
**WfH policy**:
Based in London, you'll join a talented and collaborative team of professionals. You will be able to work from home up to 2 days per week.
**Requirements**:
- You have previous experience as an Implementation Manager, Customer Success Manager, Onboarding Manager or similar
- You have a comprehensive technical understanding (SQL experience ideally)
- You must have experience with SaaS companies
- You can work on concurrent projects simultaneously (10 - 15 at any time)
- You have excellent communication and collaboration skills
- You have client facing experience
As an Implementation Manager you can expect to earn a competitive salary (up to £60k) plus benefits.
