Implementation Manager

5 months ago

London, United Kingdom VISA Full time

Job Description And Responsibilities

What’s it all about?

The Implementation team are responsible for managing end-to-end lifecycle of client or network partner implementations (onboarding, offboarding or remediation). This role will be responsible for leading the end-to-end lifecycle of a particular client or network partner implementation. This may include:

Planning network partner or client onboarding, offboarding or remediation activities, across the full delivery lifecycle

Managing the execution of the client or network partner implementation including capturing and reporting the status of core implementation tasks

Managing network partner mandatory route changes (including key legal and compliance reviews and approvals)

Supporting handover of client or network partners to BAU teams, ensuring all appropriate governance and sign-off has been finalized

Support continuous improvement of the implementation playbook through routine and bespoke analysis to identify improvement opportunities and feedback to readiness teams to adjust the playbook.

What we expect of you, day to day.

This role will report to the Director, Implementation and shall:

Manage key implementation objectives, deliverables, milestones, dependencies and success criteria in collaboration with the sponsor and other stakeholders

Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by the team

Ensure all stakeholders are kept up to date on progress, potential risks and delays, budget concerns, etc.

Anticipate issues and delays that may occur and put contingency plans in place as appropriate

Respond to issues, challenges and concerns that arise during the implementation, challenging and pushing back as required

Manage the relationship with both internal and external senior stakeholders, escalating only in the most complex situations

Work with others to utilize multiple information sources in order to resolve complex problems, identifying potential solutions and recommendations

Explain complex issues and work with others to reach a consensus in order to achieve objectives/success criteria

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Proven track record in delivering high value multi-functional transformation program within a complex and fast evolving matrix driven organization
• Minimum 5 years of experience in project management or program management
• Previous experience in direct or matrix management of large teams
• Effective leadership, people management, communications and influencing skills
• Excellent skills in drafting presentations, reports, communications, and other deliverables
• Experience delivering a range of complex projects
• Hold relevant project management qualifications (e.g. Prince II, Agile)

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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