Implementation Manager

4 months ago

London, United Kingdom Thredd Full time

Implementation Manager

Do you want to work as an Implementation Manager delivering customer focused solutions?

About us

We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world’s leading FinTechs, digital banks, and embedded finance providers. We are certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.

About the Implementation Manager role

The Implementation Manager will be responsible for delivering customer focused solutions from requirements definition, building and integration, testing, go live and hand over to support functions. You will own the delivery of a portfolio of new and existing client projects and programmes through all of stages mentioned above.

You will work closely with colleagues, clients and third parties (issuers, schemes, card bureaus and suppliers) to document and agree requirements, document proposed configuration to meet those requirements, identify ways to phase delivery to aid the client in realising revenue, configure our platform accordingly, assist in their integration using Thredd infrastructure and API’s and test cards and products to ensure they work as expected.

What you will be doing as an Implementation Manager

Building and managing relationships with all parties involved in implementation deliveryManaging and delivering a portfolio of client projects and programmesWorking with clients to capture requirements, identifying potential gaps and solutions, documenting these, producing product setup forms and ensuring they are reviewed and approvedGuiding clients and managing expectations on delivery timescales (including options to phase delivery), potential common hold-ups and associated ways to mitigate themProviding guidance to clients and third parties on integration with usConfiguring our platform in both test and production environmentsPerforming final “pavement testing” to confirm end-to-end configuration is correct and working as expected, and rectifying any identified issuesProviding a smooth and effective hand over to the Operations and Account Management functions post implementationCreating and maintain a Thredd implementation plan including milestones, tasks, responsibilities and dependenciesScheduling regular progress calls with clients and third partiesAdvising on impact of potential challenges and delays as well as offering workaroundsEnsuring all documentation is produced is of a high qualityIdentifying and managing risks and issues, and delivering owned tasks and actionsLiaising with product and technical teams, raising JIRA tickets as necessaryAnalysing and where necessary, escalating issues found during implementations to identify short-term fixes and long-term solutionsEnsuring internal reporting systems are kept up to dateContributing to and delivering own internal continual improvement initiativesMaintaining internal documentationActing as first line technical support and troubleshooting where issues are foundBuilding deeper knowledge of the industry, business product and system capabilities

What you will bring to the Implementation Manager position

Proven experience working in an Implementation role in the payments/card industry and/or wider financial services industryKnowledge and experience with card schemesGood awareness of current trends within the market and industryProven project management skillsExperience with JIRA and Salesforce – DesirableStrong communication skills with internal and external stakeholdersClient facing and experience working with third-partiesThe ability to deliver multiple projects in parallel

Additional Information:

We employ a hybrid working model so you would be required to work from the London office 50% of the time. Thredd operates in a secure environment and all candidates will be credit and background checked to the extent permitted by law.

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