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Implementation Manager

2 months ago

London, United Kingdom Broster Buchanan Full time

The goal of the Manager / Director is to support the development of well trained and mentored team members, and provide quality governance and oversight to implementation projects, as well as promote highly satisfied and reference-able customers in the functional area.

Key Responsibilities

  • Responsible for functional consulting and solution quality governance and subject matter expertise on implementation projects in a specific functional area on one or more clients simultaneously.
  • Responsible for the staffing of resources on projects, managing consultant allocations and ensuring contractor delivery quality.
  • Accountable for supporting Account Managers, Delivery Services Directors, Partners and clients for project issues and escalations.
  • Serve as the internal escalation point / design authority for project issues for team members within a specific functional area.
  • Present the product solution to both client executive and user-level audiences within specific functional area.
  • Create, maintain, and educate on best practices for functional area of software.
  • Enhance, publish, and train staff regarding implementation best practices within specific functional area, coordinate with other functional areas.
  • Provide client implementation quality assurance reviews within specific functional area by ensuring alignment with best practices and validate that the designed solution will meet the client’s business requirements.
  • Provide support to Services team, by responding to questions from the email distribution groups in specific functional area.
  • Provide support in the design and development of Accelerators within specific functional area.
  • Provide sales/ presales support through estimation, document authoring for RFP/RFI responses, sales proposals, and hands-on demonstrations in specific functional area to meet the client’s desired business requirements.
  • Identify and pursue sales opportunities for additional consulting work at customer sites. Provide information to Manager, Engagement Director, or Account Manager as appropriate.
  • Support training, documentation, and quality assurance teams by providing best practices input in specific functional area as needed.
  • Support product management on new enhancements, as required, while working to help review and prioritize/ advocate enhancement issues on logged items in functional area.
  • Serve as mentor and role model for the consulting staff within a specific functional area.
  • Personnel supervisor for HR issues for team members
  • Coordinate the optimal utilization of resources at a task and personnel level with project manager.
  • Advise the management team of training requirements for consultants within a specific functional area.
  • Coordinate and conduct employee performance appraisals within specific functional area

Required Skills, Qualifications and Experience

  • Bachelor’s Degree or Master’s degree in Finance, Accounting, Engineering, Economics, or a related IT field or equivalent experience in a related field.
  • Proven leadership skills with teams of ten or more professionals
  • 8-10+ years of experience with comprehensive life cycles at software, consulting, or systems integration firm with delivery responsibility to client organizations
  • 10+ years of relevant Treasury industry experience
  • Advanced understanding of complete software solution with mastery in specific functional area
  • Excellent client-facing/influencing skills.
  • Excellent interpersonal skills
  • Excellent written and oral communication skills
  • Ability to work as part of a project team structure.
  • Ability to work onsite at client locations.
  • Proven mastery of Project Implementation Methodology
  • Experience in Treasury products
  • Understanding of Cash Management, Treasury Risk and Front Office concepts in Treasury
  • Preferred to have implementation experience in Cash forecasting, Liquidity planning and In-House Banking
  • Preferred to have implementation experience with Bank Statements, and payments.
  • Preferred to have implementation experience with Risk, FX All
  • Implementation experience with Hedge and Accounting a plus

This is an excellent opportunity to manage a successful software implementation team spanning the EMEA region.