Implementation Manager

2 days ago

London, Greater London, United Kingdom Thredd Full time
About the Implementation Manager Role

The Implementation Manager will be responsible for delivering customer-focused solutions from requirements definition to go-live and handover to support functions. You will own the delivery of a portfolio of new and existing client projects and programmes through all stages.

Key Responsibilities:
  • Building and managing relationships with all parties involved in implementation delivery
  • Managing and delivering a portfolio of client projects and programmes
  • Working with clients to capture requirements, identifying potential gaps and solutions, documenting these, and ensuring they are reviewed and approved
  • Guiding clients and managing expectations on delivery timescales, including options to phase delivery, and associated ways to mitigate potential common hold-ups
  • Providing guidance to clients and third parties on integration with Thredd
  • Configuring Thredd's platform in both test and production environments
  • Performing final 'pavement testing' to confirm end-to-end configuration is correct and working as expected, and rectifying any identified issues
  • Providing a smooth and effective handover to the Operations and Account Management functions post-implementation
  • Creating and maintaining a Thredd implementation plan, including milestones, tasks, responsibilities, and dependencies
  • Scheduling regular progress calls with clients and third parties
  • Advising on the impact of potential challenges and delays, as well as offering workarounds
  • Ensuring all documentation is of high quality
  • Identifying and managing risks and issues, and delivering owned tasks and actions
  • Liaising with product and technical teams, raising JIRA tickets as necessary
  • Analysing and, where necessary, escalating issues found during implementations to identify short-term fixes and long-term solutions
  • Ensuring internal reporting systems are kept up to date
  • Contributing to and delivering own internal continual improvement initiatives
  • Maintaining internal documentation
  • Acting as first-line technical support and troubleshooting where issues are found
What You Will Bring to the Implementation Manager Position
  • Proven experience working in an Implementation role in the payments/card industry and/or wider financial services industry
  • Knowledge and experience with card schemes
  • Good awareness of current trends within the market and industry
  • Proven project management skills
  • Experience with JIRA and Salesforce – Desirable
  • Strong communication skills with internal and external stakeholders
  • Client-facing and experience working with third-parties
  • The ability to deliver multiple projects in parallel
About Thredd

We are Thredd, formerly Global Processing Services. We sit at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world's leading FinTechs, digital banks, and embedded finance providers. We are certified by Mastercard and Visa to process and manage any credit, debit, or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, our people, and partners.

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