Customer Service Recoveries Apprentice

2 months ago


Halifax, United Kingdom Intec Business Colleges Full time

**Annual wage**

£18,525

**Working week**

Shift patterns between our operational hours of Monday - Friday, 08:00am - 06:00pm. Saturday, 09:30am - 12:30pm (you will be required to work every alternative Saturday)

Total hours per week: 37.5 hours a week

**Expected duration**

17 Months

**What will the apprentice be doing?**

Your duties and responsibilities include:

- Working within a high-volume inbound contact centre. Showing ownership and accountability, offering solutions to help and benefit customers
- Maintain high service standards and continually improve the service to customers
- Work well within a dynamic team environment
- Negotiate, investigate, and resolve issues whilst proactively seeking solutions.

*

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Customer Service Practitioner Level 2 Apprenticeship Standard
- End Point Assessment
- Level 2 Functional Skills in maths & English

**What is the expected career progression after this apprenticeship?**
- Career progression includes team leader and team management progression

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Confident telephone manner
- Excellent Customer Service
- Excellent listening skills
- Good problem solver
- Dedicated
- Hard working
- Confident individual
- Team Player
- Enthusiastic
- Able to work in a busy role
- Remain calm under pressure
- Flexible & Proactive

**Qualifications**
- GCSE or equivalent English (Grade A* - C / 9 - 4) desirable
- GCSE or equivalent Maths (Grade A* - C / 9 - 4) desirable

*

**Things to consider**

The role offers an uncapped bonus scheme.

**Job Types**: Full-time, Apprenticeship

**Salary**: £356.25 per week

Schedule:

- Monday to Friday

Work Location: In person



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