Contact Centre

6 months ago


Halifax, United Kingdom Credit Resource Solutions Full time

If you are passionate about Customer Service and you enjoy helping people who are in financial difficulties, then we would love you to be part of our TOP performing Pre Legal Recoveries team

Credit Resource Solutions (CRS), are an award winning, innovative UK debt recovery agency working on behalf of some of the largest UK Financial, Insurance and Utility Companies.

**Your duties and responsibilities include**:

- Working within a high volume inbound Contact Centre.
- Showing ownership and accountability, offering solutions to help and benefit customers
- Maintain high service standards and continually improve the service to customers
- Work well within a dynamic team environment
- Negotiate, investigate and resolve issues whilst proactively seeking solutions
- Strong customer Focus
- Excellent written and verbal communication skills
- Experience of working within a fast paced, target driven environment
- Capable of working with limited supervision - you must be a self-starter
- Motivated to achieve targets whilst meeting call quality objectives
- Embrace 'in the moment' coaching to develop your skills and knowledge

**In return we offer**:

- A competitive salary
- A vibrant and friendly office environment
- Free vending machines and your breakfast on a Friday.
- An enhanced maternity and paternity leave package

**Benefits**:

- Bonus Scheme

**Job Types**: Full-time, Permanent

Salary up to £18,525.00 per year OTE up to £28,000

**Salary**: From £18,525.00 per year

**Benefits**:

- Casual dress
- Discounted or free food

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- contact centre: 1 year (required)

Work Location: In person

Reference ID: AJ/CB



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